"Spa doesnt hold water neither does Intex promisesAssembled our Pure Spa thaactually…"

Assembled our Pure Spa that we actually have had for several years. The water connection to the tub began to leak. It appeared that it was one small "nut" that had worn out. We have been trying to contact Intex for weeks. We are both in our 60's and my husband has severe arthritis in his lower back. During sheltering at home it would have been wonderful to have been able to take comfort in the spa. But Intex could care less. Phony outgoing messages and request for email s that go nowhere. They're despicable. I will continue to tell other consumers to stir clear!

"No dan respuesta a los reclamos"

Desde el mes de mayo hice una compra de una piscina a traves de su pagina web y el producto no llego he hecho el reclamo en varias oportunidades y aun siguen sin darme respuesta por ultimo pedi la devolucion de mi dinero ya han pasado casi tres meses y hasta los momentos no he recibido aun ni mi compra ni mi dinero de vuelta.

"DO NOT ORDER FROM THESE PEOPLE!"

DO NOT ORDER FROM THESE PEOPLE!! THEY ARE SCAMMERS!! My mum ordered a swimming pool from them on sale and instead got sent a pair of sunglasses! Absolute joke and they will be reported!

"This company is a big RIP off!"

This company is a big RIP off! Do not order from them. We got a new pool liner, spent about $300 and it showed up with holes! We have sent MANY emails and tried calling every day, none answers the phone! Wasted money. DO NOT BUY FROM THIS COMPANY!

"I bought the Intex Surf and Slide…"

I bought the Intex Surf and Slide Waterside, ripped in 2 days. Can't get thru to ANYONE via email, phone or even FB messenger. DO NOT buy these products! Sounds like they have stolen lots of money from people and have no intention of supporting their products. Guess, I'm out the $180. Thanks alot, Intex.

"product availability-F customer…"

product availability-F customer service-F and the fact that they have such bad/poor customer service, the bad reviews don't seem to phase the CEO or people running this company. I mean the list of complaints are endless, on their facebook page and google reviews. It's all public. A one star is too much.

"I would like to know if my order is…"

I would like to know if my order is going to be shipped out and delivered by 6/22, the way it said when I purchased on 6/6. I paid for a liner for my 15x42 inch prism pool. I had previously had the prism pool delivered from another store on 5/28, and the liner and ground cloth was missing! Just want to be sure that my liner is going to be promptly shipped out as we have all the other materials and no liner. Please send me an update! My order number is 200224686

"INTEX does not stand behind their products."

My son bought us an Intex Excursion Pro Kayak for Christmas. When we inflated it a couple weeks ago to go float, one of the sides does not hold air, and the valve is defective. So I call them and we are SOL. 90 limited warranty from date of purchase. Doesn't matter it was a gift. Doesn't matter you cant use it in winter. Doesn't matter it has never seen water. Doesn't matter that it sat in a box just like it would have in a store until 2 weeks ago. $250 of plastic trash. Doesn't matter that there is NOTHING on the box indicating I have a limited time to inflate and inspect, but it does tell me that i has been quality tested. It also does not help that they basically shut down customer support during COVID-19. Several tries of an hour on the phone before I got to talk to anyone. Even chat was a bust, DO NOT BUY ANYTHING FROM INTEX! I have had bad and good experiences (mostly bad) with their airbeds, pool toys, etc, but figured they were cheap stuff to begin with. $250 ain't cheap! BOYCOTT INTEX PRODUCTS! Please share!

"DO NOT do business with this company…"

DO NOT do business with this company unless you enjoy throwing your money down the toilet too. Rip off on products, no customer service, no refunds for wrong parts...not even a response to numerous email over weeks. Shady shady company.

"Customer service"

I’ve tried calling intex corps because I had a few questions and I was on hold for 1 hour and just hung up because no one would answer. If you need to call don’t expect them to answer.