Alexander & Pearl
Susan
"Out of business!…"
Do not buy from them, out of business! They took my order and money for a clock over a month ago, I received an email that it was ready for dispatch to their courriers, but have never received anything. Website and phone lines are no longer working. Company appears to have gone out of business,
MS JENNI WOODHEAD
"Took the money then nothing!!"
My young daughter paid for a mirror from this company very proudly having saved for the purchase - we have heard nothing from them and I can't get hold of anyone after several emails for any information or refund.
Can anyone advise who I should contact to get her money back? How do I find who are the liquidators (if there are any) or their accountants (if they exist).
Sana Burney
"AVOID AT ALL COSTS…"
Have recently ordered some side tables and now the website is DOWN!! I have tried to call them and email them but no response ! I am now unsure what steps to take next!
Customer GC
"Delayed, damaged and no answer for a refund and return"
Delayed, damaged and no answer for a refund and return ... says it all.
But also to add ... the item purchased was of such poor quality that it was totally different to what we thought we were purchasing.
So much so (and this was NOT on the brochure) that the console had a wall attachment included in the packaging because the unit itself is so unstable (ie it doesn't actually stand up steadily on its own) that it is a proper health and safety hazard.
Terrible product that was misrepresented. Terrible timeliness. Terrible delivery (ie damaged) and terrible customer service post complaint.
And now their website is down and the phones are not answering.
Avoid this company at all costs.
suzannah harvey
"Utter rubbish"
Utter rubbish. Thought I was buying a stone fire surround and ended up getting a resin piece of rubbish which, guess what, isn’t even fire rated to use as a fire surround!!! Oh and I paid for the express delivery at additional cost- still took 10 phone calls and three weeks to arrive. Avoid at alll costs and save your money. I’m still trying to get mine back.
Derek
"Have been sent defective goods that…"
Have been sent defective goods that were extremely poorly packaged. Their communication response is appauling and I cannot get my money back until they uplift. More hassle to make sure someone is in too. Even DPD took pictures of the packaging which a four year old could have done better. The goods themselves had missing screws and looked as if someone had already sent them back.
Nick David
"Superb craftsmanship"
Superb craftsmanship, this product has quality, thoroughly pleased with my purchase and so good to be able to deal with a company who think outside the box with their designs and fabrics
Delivery was first class and the courier kept me informed on the time of delivery and the driver was very helpful, will definitely recommend and use again myself
Laura Lawlor
"Great quality furniture!"
My dining chairs arrived and are FABULOUS! Delivery issues, but that was no fault of A&P. Alex was particularly prompt & helpful over email. Would recommend this company.
Sally-Anne Crosthwaite
"Absolutely beautiful wardrobe"
Absolutely beautiful wardrobe! Looks stunning and very functional, needed help to build it but well worth the amazing result!
Glenys
"delayed and then sent badly wrapped and damaged"
Having waited several weeks for the goods and then only receiving half the order ( the chairs), and then having to chase up the order and not getting any call back and then eventually getting damaged goods it is way under acceptable customer care.
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