"Nightmare letting agent..."

Nightmare letting agent. We were badly let down. When we moved into our rented house, it was filthy apart from the lounge, which had been redecorated between tenants. The toilet seats had yellow stains, there were cobwebs everywhere, and it took a whole pack of j cloths to clean the windows. The oven was unusable and we did without for two months before replacing it, as the landlord refused. One room was very damp. We accepted this without complaint. We cleaned. We got a dehumidifier. During our notice period, we were very helpful, happy to let them do viewings. Their agent (Kirsty) did a pre exit inspection and we asked specifically what we needed to do to get all our deposit back. She said "Just leave it the same or better as you moved in, and have a wipe round. Plus, cut the lawn short." So, we reluctantly dropped our wildlife-friendly No Mow May, hired a petrol mower, got the carpets shampooed on moving out day and basically did exactly as asked. The lies this company later submitted to the deposit protection scheme were astonishing, especially the "cleaning charge" that they claimed they needed to pay. If you value your mental health, please avoid dealings with this company.

"I received a fantastic service from…..."

I received a fantastic service from Peter Will at GMTHOMSON. Firstly, I had to keep changing the appointment due to works not being completed and Peter was most accomodating. Once at the property Peter was thorough and professional, he asked for a lot of information which luckliy I could provide as I had taken images througout the build process and could supply supporting invoices for the materials and images of all the works throughout the stages. Peter was very clear on when I would receive the report due to the Bank Holiday and met my expectations. I was disappointed with the low EPC rating, however Peter took the time to explain to me why this was and how he had come to that conclusion. I would highly recomend Peter to work with and would look to do this in the future. Annabelle Webster

"Not nice first experience with GM…..."

Not nice first experience with GM Thompson Dumfries. To be lied and still continue in business....

"Beginning to wish I dealt with Tyler..."

Beginning to wish I dealt with Tyler. As a tenant, I find GM Thomson to be painfully slow to fix any issues, most of which they just don't. Workmen that have arrived have told me why, but that's yet another issue. Applied to view other properties with them and been studiously ignored. The property I'm renting is dangerous, riddled with black mould, failed windows and the end wall is falling down, things I'm told are just not going to be remedied. Then I get notice to quit during a global pandemic having lived here for 8 years with no mention of the house being sold.

"Tylar from the very beginning has been…..."

Tylar from the very beginning has been wonderful very attentive. Would highly recommend

"Brilliant service.A tad expensive.But…..."

Brilliant service.A tad expensive.But you get what you pay for....

"Very attentive and helpful staff . Highly recommended !..."

I would highly recommend GM Thomson & co to anyone who might come across them. I have recently moved into a rented property in Dumfries and Tylar the agent was very attentive and helpful . She communicated excellently and has been really helpful with making a few adjustments after I moved in . The service has been smooth and clear and I cannot recommend them highly enough . Thank you Tylar for being so professional and helpful !

"Fantastic To Deal With..."

Tylar is the most amazing girl to deal with. She is helpful, professional, if she says she will do something.....it is done. If I need any repairs, they are dealt with quickly and efficiently. G M Thomson & Co have made my tenancy easy and comfortable, and they just keep getting better. I would not hesitate to recommend them to others.