"Slow to reimburse after selling item not in stock"

Sold an item, for over £100 that they didn’t have the stock for. Took payment. Then emailed to say sold out but had taken the payment. A week later I’m still waiting for the returned money, credit cards can be reimbursed immediately but these sit on it and are not to be trusted with your money

"Ordered and delivered within 24 hours"

Ordered and delivered within 24 hours. absolutely amazing. will order again.

"Ordered some items from them with free…"

Ordered some items from them with free postage. When they arrived I felt like they didn't suit me so returned them at my expenses of £5.10 postage. I have now received a refund less £3.95. I have contacted them to ask what this was for to be fobbed of to a link to there website where they have hidden a postage charge if you don't want the items you purchased and payed to return. I will not be ordering again from these what feels like a tin pot company. PLEASE beware before you purchase anything from this site or there partner site.

"Poor service stay away"

Stay away paid £127 for a hoodie only refunded me £120 will be doing chargeback with my bank

"Purchased a L1212 xou bleu marine…"

Purchased a L1212 xou bleu marine lacoste polo from dandy fellows on 14th may first time used this website and would recommend no issues will use again

"FIVE STARS!"

I’ve only used this company once but was impressed with the prices,service and quick delivery so wouldn’t hesitate on using them again-five stars!

"Poor customer service"

The polo shirt I bought online was not available but the website still took my money (£80) and then I needed to wait for a refund. The refund was held up by a number of emails asking if I wanted to buy someone else instead or a polo shirt in another size. When I pointed out I was unhappy with the customer service, my email went unanswered (i.e no apology for the inconvenience) and the refund was simply processed. Would not use this store again or recommend to others.

"ordered online at stuarts as well as…"

ordered online at stuarts as well as dandyfellow, just as good service, quick and easy ordering, best for christmas

"Not so Free delivery..."

Bought a jacket. "Free" next day delivery, good price. However fun starts when you need to return items - all returns have to be paid from your own pocket, which is half the issue. After the refund (which took 5 days instead of stated 2-3 days) noticed that additional £4.99 been deducted. After inquiry i was informed that Dandy Fellow will deduct funds if "Free delivery" was selected by the customer (they call it - Contribution to our Postage&Packaging)!! Would advise everyone - think before you purchase from them as once you need to return something you will be at least £10 out of your pocket.