"Keter customer service was brilliant"

Keter customer service was brilliant, I needed a spare part for a Keter outside storage unit. They sent me the required part, no charge, no fuss.
Good old customer service at its best.

"Order "

The team at keter were helpful with my queries regarding my storage box I purchased from them as there was a fault and I never done anything until recently which is my fault but apart from that my query was handled well

"After a harrowing experience with WICKS…"

After a harrowing experience with WICKS to find out if they could help me with missing parts from my Keter shed, they were not interested and even when i quoted the 5 year consurmer rights. KETER stepped in and sorted the missing parts out and at no charge . great service.

"Ordered a keter shed via B&Q website"

Ordered a keter shed via B&Q website. Turned up promptly and easy delivery.
I had been sent a part in error, so couldnt build the shed (was a side panel) had to cntact Keter direct rather than back to B&Q but was easy to get hold of someone, and new part sent out very quickly.
So apart from the inconvenience it was all sorted very quickly

"Great service from Avital"

Great service from Avital. Spare parts provided FOC, couldn't ask for more!

"Replacement hinges for max box"

Needed replacement hinges for max box. Out of warranty but after sending pictures of broken parts they sent 2 hinges as a good will gesture. Originally enquired about purchasing parts but they don't offer that so was pleased with their help.

"Breathtaking incompetence"

11/Oct Update
The item still hasn't been collected. The responses to reviews from Keter are just a smoke screen. Their incompetence continues.
Ref : 01164879
It is nearly 4 weeks since a returned item was supposed to be picked up. The level of incompetence is breathtaking and how this organisation manages to trade is beyond me. I have had numerous emails with the Escalation team all to no avail. Seems there is a disconnect between customer services and those arranging couriers to pick up items!

"I’m satisfied with the product "

I’m satisfied with the product which was delivered on time and in full and assembled with no great difficulty. I then wanted two extra bid lid clips. That became a bit of a mission because of semi automated email responses and an *appalling* (international to US???) customer service phone line which made coherent discussion impossible. That said, after 3 more emails my spares are said to be on their way by post free of charge …We shall see.

"Don’t buy!"

Don’t buy!! Numerous faulty parts and we are waiting nearly a YEAR and keter just pretend the parts are “still not in stock” whilst continue to sell the items!! wouldn’t refund! Scammers!

"Worst company ever stay away "

Worst company ever stay away my lid was damage so they said they’ve sent another which I never recieved they have stopped replying to my emails ,I’ve asked for proof of the 2nd delivery they sent me the proof of the 1st which I didn’t as for