"Avoid at all costs! A fraudulent company!"

We booked St Helen's resort in early March hoping to get out of London for two weeks before the Covid 19 crisis worsened. We paid the full amount of £1400. Only a week after booking all resorts closed down due to lockdown. We received an automated service telling us that somebody would call is to rebook our holiday. No refund option was offered! We tried to get through and it proved impossible. Eventually, we managed to get hold of somebody from the resort and after several email exchanges and threatening with legal action, we were promised a refund. A week.later, the refund has not come through and we are now told it may take up to 14 working days to process. The government is financially supporting tourist services at the moment, yet Aria resorts think it is ok to retain customers's money without even making a courtesy phone call. We can only hope to see out money back at some point, but I would never go anywhere near this company again. They are profiteering and exploiting customers financially during tragic circumstances. A disgrace.

"No WiFi, falling to pieces, cold hot tub"

No WiFi “has been down for the last 3 weeks”. “Superior” Lodge bedroom wall was falling to pieces and the wind was blowing in making the room freezing so had to get the maintenance guy to nail it and apply masking tape.Hot tub wasn’t hot till the second night. Appalling.

"Stopped touring and camping. Shame on you!"

Stopped touring and camping across all its sites as it attempts to rival the bigger companies such as Haven and Parkdean. Let’s be honest you’ll never compete, you don’t have the facilities or the infrastructure to compete. You used to have the loyal campers and touring all year round which kept money coming in but not now. I hope you go bust!

"Rookley Lakes IOW"

Stayed in a Premier caravan which had lovely views. Hot tub was very cold on arrival and could not be used til next day.
It was set at 38 so got cold very quickly as it was Jan, so could not use it for very long. Others that we have used have been set at 40. No checks were done on water quality throughout our 4 night stay. Cleaning is very poor and needs to be stepped up. Stains on all duvet covers, everywhere was dusty. The veranda door was covered in smears and hand prints. Lots of crumbs under the front of fridge freezer which also smelled of off milk.The Double bed was very uncomfortable and extremely noisy whenever you moved. Aria, you have a lovely site at Rookley Lakes but you will not be the go to resort if you do not improve.

"Lovely stay at the lakes Rookley"

Lovely stay at the lakes Rookley on the Isle of Wight lovely grounds and great central location clearly had a lot of money spent on it. We rented a cottage lovely and warm and comfy we will be back

"Girls weekend"

Have stayed in Retallack twice recently and very impressed with the accommodation, especially our most recent stay where we had a lodge with a hot tub. Very clean, beds huge and super comfy. Will be returning very soon.

"Great value and great service"

Great value and great service when booking.

I’ve just made a rest stink for a winter weekend in the Isle of Wight. Accommodation looks great and the service and value has been fantastic. I’ve not been yet but looking forward to it.

"The Bay Filey now owned by Aria Resorts"

Stayed at The Bay Filey in Dartmouth cottage have been many times when the site belonged to Hoseasons and never had a problem. This was one of the big cottages and most expensive it was absolutely filthy beds were uncomfortable and in need of a lot of various repairs too many to mention have let them know and sent numerous photos but no one seems bothered.
We have been used to going to this site around every 2 to 3 months in future will book cottages in Filey town already stayed in 2 big enough for our whole family and they were fantastic

"Absolute scammers"

Absolute scammers,
Was invited to a presentation with the promise that they weren't trying to sell us anything and for attending we would receive a free 2 night stay at a luxury resort as a thanks for attending and leaving a review after our stay, me my wife and 2 children drove for 2 hours to attend the presentation in filey only to be told that it's a marketing ploy to get us there, , ,,a bit cheeky but we do give you a nice 2 night stay for coming,,, and went on to try selling us 3 years of holidays,, we declined any sales and were given a form to claim our prize, yet another scam as the company do not respond, so thanks for dragging my family out on the motorway for 2 hours for a lie, what if there had been a crash , also after reading lots of other reviews I would say definitely stay away from this company,

"Thinking of buying a holiday home here #GIVE IT A MISS"

Thinking of buying a holiday home here, do not bother. You will find the value has plummeted by 80% plus if you try to resell back to Aria. Ruthless and none caring is the only way to describe these Arthur Daley / Del Boy like dealers. Keep your hard earned savings and go elsewhere as these will mug you without a care in the world. Fees increasing and a sales team that will laugh in your face. Ask Arnie to give you a written resale valuation before you buy, of course he will not. Read the small print very carefully indeed and then avoid like the plague