"Worst of the worst"

Worst of the worst! Phones constantly break and customer service is terrible. Keep you on phone for hours with no resolution. Promise replacement phones for defective ones but they never arrive. Worst company I’ve EVER dealt with! Stay away!!!

"Very disappointed"

Very disappointed. Can’t get through on phone after hours long wait to cancel my late dads phone. Emailed customer service from lively website and they said they aren’t affiliated with the phone and can’t do it either. It is near impossible to cancel the service. I even waited on line for 3 hours and the next day entered my phone number to keep my place in line and get a call back. NOTHING HAPPENED.

"Purchased this phone as an emergency/ backup phone."

Purchased this phone for an emergency phone/backup phone. Lively uses a carrier that is very respected in the industry, and very reliable. We really like the simplicity of the phone, everything works as it should. Very easy to use. Highly recommend this phone.

"Would You Trust This Call Center with Your Loved One?"

Companies like this are essentially emergency call centers. Well, call them. Call Customer Service. Now imagine they are responsible for getting help to a loved one. I found them rude and incompetent. The ironic thing was I was trying to set up automatic payment. Imagine how they are to people not trying to give them money. This is not a company I trust to competently get help to my father if he needs it. I don't care about the price. I care about the service. Call them and make your own choice.

"Great phone for technologically-challenged seniors with dementia"

I bought the Lively Flip phone to replace a Jitterbug smartphone for my technologically-challenged mother who has dementia. She was never able to learn to navigate the Jitterbug's features. The Lively Flip is incredibly easy to use -- I programmed all her friends into the phone, drew a picture of the keypad, and wrote detailed instructions for her to make phone calls -- and she's actually able to do it! The best thing about the Lively Flip is that if all else fails, my mom can just shut the phone and reopen it to get back to the main menu. I also like that she doesn't accidentally bump the emergency call button on the Lively Flip like she did all the time on the Jitterbug. Sound quality is good, and I locked the volume controls so she can't accidentally turn the volume down/off. I highly recommend the Lively Flip phone for seniors who have dementia.

"Easy to Use"

I purchased this flip phone for my cousin who has never used any computer technology. And her memory is poor so it's difficult to teach her a new device. This phone is very easy to use just for phone calls and she is getting it right away. I set everything up and put in her contacts. It was extremely easy for me to do. She has just started using it.

"i bought this for my mother who lives…"

i bought this for my mother who lives miles from the city so i wasnt sure if she would have service but she does have service. when i called to set this up the associate was very helpful, then when sent a test to see how it was answed i was very impressed,

"Great for Srs!"

My husband ,76 y/o, has vision impairment now. He had difficulty seeing the screen on his old flip phone. I saw this on an ad & went to BestBuy to check it out. The phone is perfect for him. He is NOT technologically adept so I was concerned but after 2 wks of “wife training “ he has mastered it & is now texting & searching on Google! That’s a huge step for him. He feels relieved to have the Urgent call button also. He was able to keep his former sprint phn # so that was a plus. The customer service # is available at all times & they are always pleasant & understanding of our older generation learning these phones. Not like the younger pups who can sometimes be condescending to us Silver folks! I usually ask them if they speak to their grandparents like that??!!
This phone is user friendly & I am thinking of getting one for myself soon. I like that there is no contract at our Sr ages too. I definitely recommend this phone esp if you are 65+.

"I like knowing if I take a fall or some…"

I like knowing if I take a fall or some other health issue I just press that little red button and I'm talking to a real,friendly person.I recommend Lively!.Thank You Lively.

"Don't use this company"

Don't use this company. If you're looking for a simple safe phone for a child or loved one Pinwheel and Gabb wireless are %100 better. I got my son the jitterbug and on top of the bill always being $10 more due to "taxes" , they sent me the wrong phone initially then charged me the shipping for the replacement. I had to call twice to get the credit and both times was told the last person hadn't logged the credit. I had to ask 3 times for a new battery because the phone kept losing charge.
Then my son was without reliable service for 3 weeks. I called twice to troubleshoot and both times was told it was due to "Verizon's towers being down".( Checked the map and they weren't,but I was not offered a replacement) When I called to cancel their service I was told no they do not pro rate. I'd also have to pay for the current month. When I asked the supervisor to tell me the difference in minute usage from the previous month when the phone was working vs this month she refused to say the difference out loud! Stating "It did not matter,I still used the service". This company is extremely predatory. Marketed toward older people who will be taken for a ride without realizing it. The BBB rating is less than 2 stars with almost 200 complaints in the last month. SERIOUSLY! GO CHECK!!