TONI&GUY.com

Beauty & Well-being
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36 reviews
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Customer Reviews about

TONI&GUY.com

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Kassik Kolo

1.00/5.00

"Extremely disappointment with the shop…"

Extremely disappointment with the shop I won’t buy again.
I ordered Bain Fluidéaliste Sulfate Free from it and on the bottle there was a sticker gentle but when I checked ingredients it contains sulfate.
Shame on you! I wanted to get the invoice from their website but all my orders are gone from the history

24/05/2022

Klaudia

1.00/5.00

"Don’t buy from then"

Don’t buy from then. If you want to return anything they are super slow to respond and make your life difficult, plus postage will be your own responsibility. I’m trying to return straighteners that are not in perfect condition, they tell me to contact GHD directly even though I’m within my 14 days cooling off period. No phone number to call either, I managed to speak with someone from a different department who was helpful but wanted nothing to do with this, just a nightmare.

23/03/2022

Andy Larkam

1.00/5.00

"A shop that doesn’t accept returns!"

Bought a pair of GHD straighteners for my daughter for Christmas. Three days after Christmas they stopped working. We approached T&G about returning only to be told they don’t accept returns and we have to deal direct with the manufacturer! What sort of service is that! Don’t ever use them.

18/01/2022

farah aurora

1.00/5.00

"Bought a product early of dec and and…"

Bought a product early of dec and and till now hasn't received it and they email said it has been shipped. Is this a con shop online?

29/12/2021

sreelakshmi sijin

5.00/5.00

"Its a wonderful experience in Tony &…"

Its a wonderful experience in Tony & Guy at Sobha City, Thrissur... All the staffs and the manager are very good to behave..My spl thanks to Mr. Anurag and Mr. Yadhu....

23/10/2021

Liza Payter

5.00/5.00

"I’ve used Tony & Guy in about 5 areas…"

I’ve used Tony & Guy in about 5 areas in London over the years and a few times outside of London. I don’t think the prices are expensive relative to the 5 star service and skill / quality of what they give; a modern great haircut that, even if I leave it a bit too long between cuts will still look good. I felt compelled to write a review seeing some bad ones. I have seen some awkward customers, know people find it expensive, but it’s well worth it. I’d rather skip a few regular cuts and go here that go somewhere cheaper and have a cut that may look okay for a while then after 6 weeks it looks terrible. Tony & Guy staff keep up to date with styles and are always knowledgeable about the latest techniques. If that’s not what you want pay less go somewhere else!

20/11/2020

Linda D

1.00/5.00

"Awful service. Don't Use."

Awful service. Do not use. Received incorrect products. Could only communicate with customer services via email. They basically didn't believe me as said my order had been delivered. Impossible to resolve. I WAS a regular customer but will never use again. Please DON'T be tempted by their offers. It is better to pay a little more with a reputable company.

03/11/2020

Jiyana

1.00/5.00

"Online order and the worst customer service"

I have ordered some products online over 10 days ago until now I didn't receive anything from them and on the website saying if you ordered over £99 you will get next day delivery but unfortunately that is not true because I have ordered more than that. And when I am calling the customer service they tell me we will call you back but they never got back to me. Please don't trust them they have the worst customer service.

07/09/2020

Emma Parker

1.00/5.00

"I brought some straighteners from the…"

I brought some straighteners from the website 2 years ago, they have a 5 year guarantee with them. The straighteners stopped working they electrocuted me and the wire has come away. After ringing they said to send to them.I did send them to them and they said i had done it and wouldn't be covered under the warranty. I have seeked advise from an electrician and he said the wire come away due to wear and tear and they should send a new pair as it is not my fault. The company did not care that this item had electrocuted me. They do not reply by email and do not want to speak on the phone with you. This issue has been going on for 2 weeks and i have not been able to look presentable for work. NEVER BUY FROM THESE AGAIN.

04/06/2020

Gabriel Blossom

1.00/5.00

"Disappointing experience, still no products"

Very disappointing experience. On the website they constantly advertise same day despatch. I know there is lockdown on at the moment but their online shop staff are still working, taking orders and the warehouse shipping the orders so not sure why my order has taken 4 days to get to the courier and now is apparently still with the courier and no tracking number? Does not sound very truthful. Please just don’t take the orders if you can’t deliver. I could have ordered elsewhere and had the products by now. Also, staff are very slow responding to emails and don’t even answer the phone. Rather don’t advertise you are still working and can fulfill orders if you actually can’t!

09/05/2020
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