"PROCEED WITH CAUTION!!!"

I ordered two shower fixtures. They processed the payment and then sent me an email stating they don't have that model anymore and to look at their website for options at a 5% discount. I asked for a refund with no response. I had to file a complaint with my credit card company. Hopefully they will be able to get my account credited.

"Why am I not surprised"

I can't believe that after days and days of searching for a bathroom vanity faucet that is white, modern and affordable I found this site. So excited to find 4 different ones I could live with. Wanted to ask some questions but the site doesn't like my email address. Sorry, I've had it for years. Then I tried two others. Nope not those either. So even if I didn't have questions I still couldn't buy anything. Now reading the reviews I see I have dogged a bullet. Why am I not surprised.

"Company has stopped Fulfilling orders"

Company has stopped Fulfilling orders. Last completed transactions are dated in early March 2020. I did have success with this company in 2016 so I we ordered the same shower. That order was placed in a ball and I have never received it nor any responses back. I did have a very successful transaction in 2016 though..

"this site is a scam"

this site is a scam. Took my money, never delivered product. They don't return message or respond to complaints. Had to report is a fraud to paypal

"I ordered a faucet April 10 2020 nothing!!"

I ordered a faucet April 10 2020. Received confirmation email from them. Since then nothing. I informed PayPal since I paid thru them. They are saying they can’t help me. Partly my fault since I unknowingly deleted their email confirming PayPal deduction. You think PayPal would have better records. Lessened learned ALWAYS check a website review online before buying anything. Never would of thought this was a scam site.

"I ordered a shower curtain on January…"

I ordered a shower curtain on January 19th. I paid for it on January 19th. It's Feb 20th. It has not shipped. I've contacted them twice with no response. Do not order from the company.

"stay away ... they are a scam!!!"

We ordered a few shower sets and sink tabs almost three weeks ago. They charged extra for express delivery of 3-8 calendar days. They created a shipment AWB with DHL a week ago yet when we talk to DHL they haven't shipped it ... when you call them they don't pick up ... when you write them they don't write back. I believe it's a scam .... stay away from them ... I have already reported them to the US authorities and will open a court case to bring them down.

"bought a shower faucet"

I bought a shower faucet two weeks ago from the website,i didn't know how to install at the beginning.Fortunately,my plumber help me a lot and finally it works.The product is fine,i didn't find any problem.

"not bad"

Be sure you've measured out the dimensions of your shower, especially the distance between the wall of the shower and the rainhead shower. The biggest problem is that a few months later, the rain shower drips after a few minutes of not been used. I called customer service and finally they helped me solve the problem and made me calm down. Tips for purchasing on this website: looking carefully of the dimensions of each item you want to buy and contact customer sericve at once if you have problems.

"Non-Existent Customer Service"

We ordered four faucets for one of our rental properties. They did arrive but they were scratched from poor packaging and not being secure in shipment from their long journey from China. I completed a complaint with their complaint center in March requesting a refund (attaching pictures of the damage). After two weeks and the timer on the complaint running out, I responded with another comment asking about my claim. I also tried to call twice but got a message about the line being busy and to leave a message. After another month I commented again that I had heard nothing and would like to know the update on our complaint. I tried to call multiple times but could never get through, always getting the voicemail to leave a message. I find it unacceptable to not respond to my complaint. I find their customer service not lacking but non-existent. I will also file a complaint with the Better Business Bureau.