"Avoid this practice at all costs"

It is disappointing that I even have to rate this practice 1 star.

You would think as a vetinary practice that staff would act with kindness and compassion, but instead, they act with corruption.

If you are considering using any Walton Lodge Vets then I would rethink your choice.

The staff are now refusing to release our cats ashes that have been rightfully paid for due to a separate ongoing dispute regarding their apparent made up charges. We are approaching 3 weeks since our difficult decision and until now have received numerous excuses as to why the ashes were not ready. Staff have a real lack of customer service skills in dealing with and investigating this ongoing matter.

The charges and practices employed at this business are disgusting and we have no hesitation in taking out disputes further to stop this happening to many other vulnerable people.

Avoid this practice at all costs.

"Avoid this business"

Avoid this business. They not vets they scams . Who would keep pets ashes ( which was paid for )whilst sorting dispute on emails . My heart hurts that I took my pet there

"Honestly couldn't rate the bishops…"

Honestly couldn't rate the bishops stortford branch any lower then 5*
We have two 1year 6 month old boys and one 6 month old female they have always been the kindest and most honest people we have ever delt with I have always had pets and these vets have been the cheapest iv every been two and there pet plan is amazing. And massively helps with the costs.
Everyone from reception to the vets know our 3 little terrors.
They have all been to vets for multiple issues and general procedures.
The only time iv had issue with walton lodge was at ware branch as they systems went down and I was waiting for a call about one of them that went there for a procedure. And had to call and find out a update (not there fault) as computer system had gone down but they was all very kind and extremely helpful.

All 3 cats often get booked in together for health checks, booster vaccine, and nail clips etc

"great kindness"

Our elderly cat became very unwell over the weekend and we took her to the Ware branch of the practice. From phone call to appt time was only 15 minutes. Unfortuanately we expected that the worse was going to happen, and indeed it did, however the kindness and time taken by Omar the vet to explain all to us, and give us options made a very difficult decision much less harrowing. He allowed us time to ask questions, make decisions, gave honest and good advise, with no pressure to make the decisions.He allowed and encouraged us to spend time saying goodbye and waiting until we were ready.
The genuine compassion taken was very much appreciated and made this experience a little less painful.
Thank you.

"Avoid these vets "

Avoid these vets , I had to secure funding from dogs trust and they recommended here . The receptionist decided he was. Vet and told the trust my dog was healthy with no lumps and no further visits needed , the vet said try these painkillers killers and book another appointment. Second appointment the receptionist asked me how my dog was and I politely said I don't want to discuss his health with you you give false information, he actually started yelling at me until I told him to rise his voice again. The vet did not listen during the first appointment and on the second appointment tried to tell me I didn't tell him all the symptoms. I ended up yelling at them both for incompetence and the vet gave me an email to send to . Sent the complaint in and not one person bothered to respond .

There is good reason these vets have such a poor rating and if you want your pet to be seen by professionals this is not the place to go

"Charged me double the quoted price…"

Charged me more than double the price quoted. It was blatant dishonesty but, sadly, everything was verbal and there was nothing I could prove in court. Obviously I wouldn't ever do business with the Walton Lodge Group again and I'd encourage everyone who believes in ethical behaviour to do likewise.

"Horrendously Expensive!"

Horrendously expensive.
When I mentioned my dog was insured the bill suddenly went up from £190 to £330! For a 20 minute appointment!

Do these people not realise one does not get ALL the money refunded from the insurance company? Also, my insurance only allows a certain amount of money per ailment per year, Walton Lodge will swallow this up in a couple of visits!
I’m out of pocket by £250 and my monthly premium has gone through the roof!
Walton Lodge also wanted to charge me £190 for tablets for my dog, which could be purchased online for £48.00.

When will the government start to regulate vets? I know of a gentleman who had to have he’s dog put to sleep because he simply couldn’t afford to pay the bills.

The only light at the end of the tunnel at the Ware branch is Omar. He is very caring and his fees are reasonable.

I also attend a vets in Hampshire when I’m there and their fees are a fraction of the cost.

"The vets and nurses are brilliant…"

The vets and nurses are brilliant however the receptionist is a most unwelcoming person at the front desk and the desk area isn’t suitable due to being cluttered difficult to reach card machine. All treatment can not be faulted

"Someone else medication"

Just gone to give my dog her flea treatment I picked up . And thought when opening package looked strange
Been given 4 pipettes . On closer inspection I’ve been given someone else medication for a cat

"Again a long wait"

Again a long wait. We walked out after 30 mins not a single member of staff spoke to us or even smiled as they went around the place. Waste of time. Don’t mind paying for good service but not for being messed about.