"Great Service!"

I have seen a lot of bad reviews and was unsure how my order would go, but I must say that the BFM service was excellent.
I purchased the wrong spare part for my Flavel fire and needed to return it for a credit, this was done speedily and without any problems.
I ordered more parts which all arrived as ordered, however I needed an additional fitting which was not showing on the BFM website. Spoke to Keith in Technical, it was a 'Kan Ban' item so he just popped a couple in the post for me.
Excellent customer service, thank you Keith!

"BFM ltd Kinder proclaim fire BEWARE !!!"

BMF Worst company ever. Di not purchase a kinder proclaim fire because this is the company that supply parts and give names and numbers of engineers that repair them.
My fire broke AGAIN in october. First engineer not available until april. 2nd said he will come next time in area???? 3rd one sent him video of problem with fire and he said he sent to bfm to advise.... kept asking him have you heard back. NO. Then after xmas looked to see if any reply and i am blocked. Bfm not interested.
I AM AN OAP WITH ARTHRITIS IN HANDS AND HADTO GO ALL WINTER WITH NO FIRE. NOW HAD TO PURCHASE NEW GAS FIRE FROM ANOTHER COMPANY WHICH I REALLY CANT AFFORD.
I AM DISGUSTED WITH BMF!!!!!

"Kinder Oasis HE gas fire, beware"

Kinder Oasis HE gas fire, the most unreliable fire or appliance I have ever owned. It is now 5 years old, it comes with the tagline ‘fires for life’, ours certainly isn’t. It is really difficult to light, so possibly dangerous, looking to replace it but would never consider any product made by BFM. This fire came with a 15 year warranty and I was stupid enough to believe it.

"Purchased gas fire in 2022 customer…"

Purchased gas fire in 2022 customer service then was poor but contacted them in the last week as fire is not operating correctly. Had the fire serviced by heating engineer who said its still under warranty get the company to come out. That's easier said than done. Hours on the phone to get through over 3 hours one day to be told wrong department. Finally got through to Rob sent over proof of warranty and service records. Still got no reply as to appointment to sort fire. Have sent email to Michael Miller no reply to that either this company customer service is disgusting

"Embarrassment of a Company "

Absolutely disgusting customer service , we have had a faulty gas fire for 12 days, contacted customer services on 29th November to report faulty fire which is less than 12 months old and has a 5 year warranty , I was told i needed to complete a form to enable repair, I received and returned the completed form on December 1st by Whatsapp which is how it was sent to me , and since heard absolutely nothing , I have sent a further Four Whatsapp messages which have been read and ignored, I have also sent a Further Two emails which have been ignored,
I have phone records totalling 124 minutes of being on hold for customer services and each occasion I have given up the last being this morning totalling 47 minutes.
We are a couple in our 60s and we can not afford to have the heating on so without the gas fire we have literally no heat, this company have shown utter contempt to me and their service is disgusting, i have taken advice and will be proceeding with legal action.

"LOUSY SERVICE FROM BFM EUROPE + OBSCENE PRICE."

Can only re-iterate the completely lousy reviews this total bunch of cowboys receives. An urgent part was ordered and an urgent agreed delivery date was promised. BFM utterly failed to meet their agreed date.
Also component was a five quid micro switch and was charged a ludicrous thirty, plus £7.50 delivery which did not materialise. Even Royal Mail next day delivery was cheaper. THEY DO NOT RESPOND.
As pensioners we are now sitting in the freezing cold without the use of our fire.
YOU HAVE BEEN WARNED

"Please stay well clear of these cow…"

Please stay well clear of these cow boys.
Order part and paid £7.50 for delivery. One day late and broken part. They do not answer the phone calls. Shameful

"Waste of time no help at all"

Waste of time no help at all

"We had a fire installed 2 years ago and…"

We had a fire installed 2 years ago and were very happy with it. However it recently developed a fault. The original installer was not interested because it was too far to come. We tried 2 other local engineers who both declined so we asked British Gas in, the result of of is that the fire is now condemned as unserviceable. Complete disaster! If you're considering buying a BFM fire check that you've got local support. For us, we have to get it ripped out and start again, just 2 years old.

"Disappointed"

BFM Aftercare and support has been very disappointing and a waste of time. As has the Kholanghaz fire range.

They have been hard to do business with. There have been a few issues with some of the fires of which iv had to spend a considerable amount of time getting them out to fix under warranty.
They try every excuse not to come out to fix….. before even seeing them!

I have installed 8 kholanghaz fires over the year and most have eventually proven to be of poor quality and unsatisfied customer. Cracked coal beds after a couple of uses , sooting up as over gased or under gased. Bare looking fires with coal lay out.

The most recent warranty call out was for a gas fire oxy pilot failing on the FIRST year service. After calling BFM Europe they told me that the OXY PILOT assembly must be changed every 12 months for the warranty to be valid. After stating that this seemed to be unreasonable as it is at an additional cost to the customer on top of price of the annual service of £42 every year.
They said just charge it back to the customer!

Oxy pilots assembly's are the most common part to fail on gas fires, get the last 20 years Iv not heard of having to change this part every 12 months nor has any other engineer Iv talked to.

It’s an absolute joke that they have to replaced every 12 months at an additional cost to the customer, as a heating engineer these fires are not a good enough standard to be on the market and are clearly not backed by there own manufacturer.

Please be aware of this and don’t loose loads of customers because of it like myself :(