"Poor customer service / technical support"

Poor customer service.
8 days ago I have posted a claim to customer service in Germany and still no feedback.

"Don’t buy anything of value from this…"

Don’t buy anything of value from this company. They fail to process warranty claims. Even for a few small replacement parts needed.

"Do not order from this company"

Do not order from this company, I called in to a neighbouring business and was told that staff have not been paid and I believe they have been evicted from the premises. They are no longer able to trade which explains why emails and phone calls are not being answered.

"Won’t give me a refund after returning…"

Won’t give me a refund after returning product and ignoring my emails for 3 months Total scam, can’t believe they are allowed to get away with this

"Disappointed with @Vitality4Life's customer service. "

It's been 4 months since my partner politely requested a £261.00 refund with UK manager Tracy@Vitality4life, and still no refund, way past their 3-day policy. After ten emails, this is unacceptable.

"Feeling extremely frustrated"

Feeling extremely frustrated. It's been 4 months since I requested a £261.00 refund with UK manager Tracy@Vitality4life, way past their 3-day policy. After ten emails this is unacceptable.
Item: Refurbished Biochef Aurora Vacuum Blender & Soup Maker

"réclamation SAV sans réponse depuis 2 ans"

J'ai acheté un extracteur Biochef en 2016. Au bout d'un an, j'ai une pièce qui s'est casée, elle m'a été remplacée très rapidement et efficacement. En 2022 la pièce en plastique qui entoure la vis sans fin s'est brisée. Depuis j'envoie des messages réguliers au SAV, mais mes demandes sont restées sans résolution!!

"Dreadful customer service"

Dreadful customer service - Sadly I am having the same experience as many others. I ordered two water filters. One of them broke within 4 months. I have been told that I need to complete a claim form!!!! plus send pics, etc and it would take 5 days. That in itself was pretty rubbish service as the item was so new and I had bought two (three if you include the one that broke prior to this - but that one was a couple of years old and so I thought it was normal wear and tear - perhaps not as it has happened again). At the moment I am still chasing for an update on the situation but I am not impressed and will certainly not order from them again or recommend them.

"Garantie und meine Anfragen werden ignoriert "

Ich versuche seit über einem Jahr zwei Ersatzteile zu bekommen, innerhalb der 5 Jahresgarantie für Einzelteile. Zuerst habe ich die Aufforderung erhalten, diese + Porto selbst zu zahlen. Auf den Hinweis hin, dass die zwei Teile innerhalb der Garantie kaputt gegangen sind herrscht Stille. Mittlerweile habe ich wiederholt geschrieben. Ich werde kategorisch ignoriert!!! Keine Antworten. Und da sie einmal reagiert haben, ist klar, dass sie die Nachrichten erhalten.

"Scam as hell "

I have bad experience with this company. The stuff i bought i wasn't happy with quality so I returned within few days, after month still waiting for refund, they dont pick up phone, one excuse after another one. Pointing office in Australia. Big SCAM,way soon many upset customers in past few months, same issues, never refund and also some never received the goods and Thousands of pounds gone 😑