"Excellent service once again"

Just spoken to Jalil. What a lovely young man he explained my query that I had. Thank you so very much once again. Keep up the good work you and your colleagues do. I will continue to use your company.

"VIVO PCR Test not refundable if cancelled"

Beware if you book a PCR Test with VIVO you CANNOT CANCEL IT. They will only give you a credit note. They do not tell you this when you book. Every reputable retailer highlights to the customer at the point of sale when goods and services are not refundable. I was not encouraged to read the terms and conditions and if there was boxes to tick (I cannot recall) then everyone just ticks these due to the jargon and length of these.

"Sarah was very helpful today when I…"

Sarah was very helpful today when I came in a hurry to upgrade my lateral test to PCR due to recent travel rules changes at the country of my destination. Hopefully will get my PCR result tomorrow on time.
Great service!

"Quick and Efficient Response from Jalil"

I had previously ordered a couple fit-to-fly lateral flows but had been sent over one too many, so I just wanted to check that this would still be accepted prior to travel and I got a very quick response from Jalil outlining that there would be no issues with this

"Sarah and Sabuna in the Hull store were…"

Sarah and Sabuna in the Hull store were extremely helpful and made sure my covid test went smoothly. Couldn't have gone better.

"Both Sarah & Jalil"

First Sarah in Hull, then Jalil gave me service that was above and beyond! Im an older person, unsure of what was required. Sarah talked me though everything, listening and understanding my plans completely. Jamil sorted my payment with ease. He was able to reassure too. Both fantastic staff to have! Made my problems disappear.HIGHLY RECOMMENDED.

"The tests were performed easily and…"

The tests were performed easily and quickly and same day results received as promised.

A slight issue in that the results certificates state date and time of test, rather than date and time of sample, which some countries require.

However this was rectified easily and quickly upon calling Vivo and Jalil was extremely professional and went the extra mile to help me during the course of two telephone calls.

"Totally disgusted as I done a test at…"

Totally disgusted as I done a test at home which was negative test with Vivo came back ‘unclear’ next day test at home negative and airport test (£45) negative!! Waste of £139

"Yeah jalil was really helpful and easy…"

Yeah jalil was really helpful and easy to talking to

"Elisha and team at the Vivo clinic"

Elisha, Andy, Rana very professional team and extremely polite, would certainly use there service again 100%

Thank you