"Was sold a car that was already sold - very unprofessional"

I traveled for an hour to visit this dealership after scheduling an appointment to view a specific car. I was impressed with the vehicle and promptly placed a substantial deposit. Following that, I secured third-party financing, and the complete payment was sent on the same day. Unfortunately, my satisfaction turned into disappointment when they contacted me the next day, informing me that the car had already been sold the day before, leaving me with no options. This not only negatively impacted my credit score but I now also have a 30-day waiting period before I can reapply for financing. I strongly advise against dealing with this dealership to avoid wasting time and facing delays in acquiring a much-needed car.

"Great experience"

Great experience
The team was fantastic helping us thru all the process
And Jami in particular was very sweet and explained us all in details
We get to drive our new car very soon and we can’t wait 🤩

"No test drive possible"

Booked to do a test drive and when we arrived after 2 hour journey they weren't expecting us, there was nowhere to park, the road was closed and a test drive in Acton is pointless as you can't go over 20mph anywhere near there. It took 10 mins just to negotiate the first traffic lights when we left. The car was damaged and had not been prepped or valeted. There was no apology they just shrugged and implied that we should have known that you can't test drive their cars!

"Not to be trusted"

Not to be trusted. Agreed to buy car, the faults identified when the deal was agreed could not be fixed in a timely manner so, at their request, I accepted a deposit refund. Well surprise surprise after considerable communication it never arrived. Had to claim back via credit card. Dealt with the manager Arran who can't help but lie to you
Avoid like the plague

"refundable deposit never refunded"

I paid a deposit (which I was told was refundable - and I had this confirmed in writing) before viewing a car I was interested in. After seeing the car I decided I didn’t want it and asked for the deposit to be refunded. I was told sure we’ll refund it first thing tomorrow.

I was not refunded.

It has now been nearly a year of asking for a refund and nothing. I have now had to involve lawyers to try to get this sorted.
Very disappointed.

"The whole buying experience was…"

The whole buying experience was seamless. The presentation of the car upon delivery was 100% and their communication was excellent, kept us updated regularly. When we next change vehicles they will be our first port of call.
Thank you.

"I made an appointment to view a car…"

I made an appointment to view a car driven almost 2 hours I ring them to let them know I was here when he tells me there’s someone already there to see the car! When I asked what happened to my appointment his exact words were “ my friend you didn’t leave a holding deposit “ and hung the phone on me, absolute disgusting attitude!

"Excellent service!!"

Excellent service!!

"Super smooth process"

Super smooth process and really helpful staff. Ilyia was very helpful and helped with the test drive. Satisfied with the car and the service level, will use them again.

"Super friendly"

Meti was amazing at helping me get my car , super friendly , great banter , glad to be back on the roads :)