"DO NOT TRUST A WORD!"

DO NOT TRUST A WORD!! Zero stars would be too much. LWK accepted my offer on a vacant house December 2023. I couldn’t bid without proving my house was sold. I was told by Michael Dunne of LWK that my purchase would close by the end of Jan 2024. BER listed as D1, but after they accepted my offer they changed it to E2. My solicitor received no paperwork for months. Michael repeatedly told me they were just waiting on the release of deeds, and there was nothing else to worry about. Deeds were released in April. The sale of my home closed in April and I still didn’t have contracts for my purchase. I needed a short term rent while awaiting my purchase. Michael was fully aware of my situation but gave no help finding anything. I moved my stuff into storage and got a 3 month lease in an apartment through Daft. Michael assured me that once the deeds were released we would progress. My lease finished at the end of June and I was effectively homeless. I have 3 children, and a dog. We couch surfed in friends. In late July I asked to meet Michael at the house and he told there were “financial issues” on the vendors side, and he didn’t even know if he could sell the house! Despite accepting my offer 7 months previously, promising a quick sale, demanding my own house was sold in order to make an offer, and they were still advertising the house I was supposed to be buying as for sale! It is beyond unprofessional and disgusting that they operate in this way. I was devastated. My removal company expected to store my furniture for 3 months so they needed their storage space back but it I’d nowhere to put my stuff.. I had to organise moving my stuff into another storage facility for an indefinite period of time at a cost of €450/month and triple removal costs, moving from house to storage, storage to more storage and no idea when I would secure a home for me and my children. They placed me in an impossible nightmare, causing immense stress and damage to my mental and physical health. I dealt with both Richard, who promised help but did nothing, and Patrick who bullied and blamed me! Told me it was my fault for selling my house! His attitude was both insulting, and disgraceful! Avoid like the plague, they’re soulless and couldn’t care less about buyers.

"Goodness help anyone foolish enough to…"

Goodness help anyone foolish enough to use LWK to sell their property. I saw a property on their website that I had an interest in.I made an enquiry on their contacts section leaving my contact details.I received no reply.I then made a call to the agent. My call was answered by a receptionist who took my details and said that she would reach out to the agent and ask them to contact me. I received no call back. I then sent another online enquiry, same result no reply. I made one more attempt to contact the agent. I phoned an the receptionist confirmed my previous call and said that I would be contacted,sadly no contact. I don’t know what you have to do to contact these guys but I would just like to say that they have lost their customer a cash buyer with an interest in their premises.

"My partner and I have had the pleasure…"

My partner and I have had the pleasure of dealing with the LWK team for multiple viewings. Will, Patrick, and Richard have all been great to deal with. They are professional, friendly, and easy going. Their dedication and approach have made our house hunting experience easier. Highly recommend this team.

"I wanted to wait until I had completed…"

I wanted to wait until I had completed a house sale before posting this review. As a buyer, LWK has been one of the worst companies I have ever had to deal with in my life. It's telling their only positive reviews seem to come from sellers. House sales are a stressful process, but rest assured, this company will make it a million times worse.
I should have predicted there would be problems with them when they were unable to answer any questions about the properties they were selling at the viewings.
Richard and Shannon were the ones we were dealing with for the property. My partner and I went sale agreed on a property in Donaghmede. We got a valuer out, and she requested the BER certificate details, which must be sorted before a property is put up for sale as per the SEAI. I was initially told the BER was on a collegues laptop and she was on holiday in France. A week later, we asked again for it again, and Shannon sent a rude email saying we don't need it now as the sale would take months to complete. I later on found out that the BER rating advertised as a C3 in Daft and their website was false and copied off another property in the area, and the actual BER rating was then assessed, and the property was actually an E1. When I asked Shannon about this in an email, she ignored it, and any attempts to phone them they were 'unavailable'.
We found out the property had serious issues with the wiring being a fire hazard. Since this would be costly to repair, I wanted to also ensure the oil boiler was definitely working as the surveyor pointed out it was not at the time of inspection. Shannon again sent emails saying the 'gas' (again demonstrating their knowledge on the properties they sell) was working, but I was told these held no weight legally if something went wrong, so I wanted to see for myself that it was functional. My trust in them was already on the floor. I eventually arranged with Richard and went with a parent to the property to get oil in the boiler and ensure it was working. You could tell he had never set foot inside the property he was selling before and pretended he had flu and stood outside on his phone so he could avoid questions or talking to us. When the oil was put in, I wanted to ensure the radiators heated up, and Richard refused to let us stay to check and basically kicked us out.
By this point, I was done dealing with LWK and told them we were pulling out unless there was a significant reduction in the price. Richard initially told us the seller was not willing to reduce the price and to send an email saying we wished to pull out. After sending this email 10 mins later, he rang, saying they would reduce it by 2.5k and later 5k. I lied and said the bank would not give us the loan cause I feared they would not send back our holding deposit. To be honest, at this point, he could have reduced it by 100k, and I would have still pulled out. I was so done with them.
I hope this review helps other buyers be cautious of this company and turn sellers off using them. They should remember that if they had no buyers, their business would fail and are they using the difficult market to get away with providing an abysmal service. I had a much better experience the second attempt with DNG, who were absolute professionals and a big contrast to this company.

"I recently purchased my first home with…"

I recently purchased my first home with LWK. Shannon was so helpful and friendly. She kept in contact with me the whole time. Emailing with any update whether it was big or small. Would like to thank Shannon and her colleagues for their hard work and support throughout.

"I am very disappointed with this…"

I am very disappointed with this company. I made a bid via email after finding out the latest offer and while the sale was continuing, and my bid was never acknowledged and taken into account. I lost 2 weeks waiting for a response.
Additionally during the viewing the agent did not provide any particular details on the property and was rushing us which was very unprofessional.
In my area of work such customer service would not be acceptable.
Gosia
Healthcare Professional

"Purchaser"

Nicki was extremely helpful and responsive throughout the entire process of getting my new home. Very pleasant to deal with. Great service

"Excellent"

We dealt with Nicola, who was friendly, professional and put us at ease immediately. We would highly recommend contacting Nicola, she is a fantastic agent.

"Highly Recommend"

Thanks so much to Philip for all his help with our recent purchase. Buying and selling a house is extremely stressful but Philip made the process as smooth as possible. Highly recommend using Philip if you are selling a house and want to keep the buyers happy and informed

"100% happy with the service we received…"

100% happy with the service we received from Philip. I recommend everyone to try Philip.