"Clunky website and so-so customer service"

Tried to stick with this brand, but the clunky website and lacklustre customer service made it too frustrating. I found a pair I loved during the home trial, but checkout errors stopped me from buying them - no matter what device, browser, or network I used. After already contacting customer service once to fix an account issue, I seemed to hit a roadblock at every step - what should’ve been a simple purchase turned into a tiresome ordeal. When I reached out again, the response was basically “Other customers have had no issues. Try closing and reopening your browser.” At that point, I’d put in way too much effort for so little help, so I (begrudgingly) took my business elsewhere.

"This was a gift for someone so needed…"

This was a gift for someone so needed to be right. You didn’t let me down !

"Great service fantastic staff could not…"

Great service fantastic staff could not be happier with my new glasses. Thank you

"A good 1st time experience on line "

Matt was very helpful in helping me to place the order. I didn't want to pay high street prices for glasses, as I have the beginning of Cataracts , and may not wear glasses once the Op is done. Very pleased with the end result , and the only thing I would say is that maybe a few more choices in frames would be nice. Overall a very positive experience.

"Great service great glasses"

Great service great glasses

"Really love the glasses"

Really love the glasses. Getting loads of compliments and I can see out of them well too. Not the cheapest but I tried cheaper stores and couldn’t find a style I liked until coming across this one. Customer service were super helpful when I was delayed sending my 4-pack home trial back. Really impressed ❤️

"Quick delivery, great packaging, great glasses"

All went perfectly. Quick delivery, the packaging was nice and secure, the glasses were nice just didn't suit me so the try at home service was used exactly as intended!

"Great company "

Fantastic service & love my new specs 👓 also really love their try before you buy service! Highly recommend

"Glasses need to be more modern and also…"

Glasses need to be more modern and also have more choice. Feel very dated and quite cheap. The styles don’t seem to have been updated for years.

"Poor range of sizes"

The home trial experience worked well, but their sizes are very small.

My head is a little larger than average, but even their "oversized" frames are way too small. The whole experience left me soured on Arlo Wolf and even more self conscious.