"My 2024 New Years resolution was to…"

My 2024 New Years resolution was to drink more Italian wine...
... Living the dream with this box.

"Wonderful wine"

Brilliant service, quick delivery, fabulous wine.

"Great Service and Great Wine"

Super fast delivery of great quality products.
Lovely presentation.

"Fabulous Customer Service"

I am a big fan of the paper bottled wines - which are great to drink and make lovely gifts - so light and eco-friendly. Unfortunately my latest order got damaged in transit - but the speed of customer service from WIR was amazing - two days later I had a replacement shipment - in perfect condition. Sometimes when things go wrong outside your control it is the speed and depth of response which shows the real quality of a business.
Nice work - cheers!!

"Excellent service and great product"

Excellent service and great product

"Everything very efficient"

Everything very efficient

"A company that still listens to their customers"

UPDATE: An unexpected consequence of my last (3 star) review (below) was direct contact by email from When In Rome’s supply-chain manager, explaining their strategic move away from the wine-in-a-box format in favour of cans and paper bottles, apologising for the logistics lapse that occurred around my last order, and offering compensation. His lengthy personal response was appreciated, foremost because it didn’t and doesn’t suggest a business that has grown indifferent to the experience and opinions of their customers — something increasingly common in online commerce.

I respect their decision to move towards different packaging formats, and while I am unlikely to make canned wine a feature in my life (notwithstanding the unquestionably excellent recoverability ratios of aluminium, the percentage of packaging to product and energy requirement for recycling are both too high, in my view), paper bottles are new to me and merit examination. Perhaps I’ll read up on their sustainability parameters while sampling their contents when I next order.

* Original Review *
I've been ordering from When in Rome for around 2 years now, and I have to say, unfortunately standards seem to be slipping. The range on offer is not what it initially was, and while I get that they work with smaller suppliers with limited production, I'd expect their buyers to be conscious of this and try to discover growers to showcase tomorrow. Their logistics also appear to be deteriorating, too: fewer updates and slower deliveries.

"Fantastic service"

Fantastic service, easy to use and quick dispatch/receipt

"Delicious! "

I don’t know why it has taken so long for me to realise what a good idea Sparkling wine in a can is! Just perfect for 1 (or 2) if nobody wants to join you in opening a bottle. Really tasty wine, light, refreshing.

"Love the Primitivo cans"

Love the Primitivo cans! Never thought a red in a can could be so good. Very fruity and definitely beyond my expectations for the wine in a can. Also the packaging looks stunning, took a case to a friend’s party and they absolutely loved them.