"Good food and entertainment "

The food and entertainment were great, the only slight drawback was the delay between each course which was rather long

"Daughter broke her arm here and the staff/management were completely disinterested."

My daughter broke her arm badly in the soft play area. The area isn't supervised at all and children are able to get away without observing the rules. My daughter was in agony after sustaining an injury to her arm, screaming, yet the staff didn't even approach to ask if everything was OK or could they assist with anything. They let us out of the barrier without question. I contacted the management team at Ocean Exmouth to inform them of the accident to ensure they had met their own health & safety requirements and recorded the incident in line with required regulations. I was met with disinterest, disbelief and no compassion for my daughter's welfare. To date, I don't think they have recorded this incident in their accident book. I have chased their management team on numerous occasions (by telephone and email) but nobody is responding.
Having attended other soft play centres, staff have been very attentive and will use a tannoy system to remind children who are breaking the rules not to do so. Yes, parents are expected to supervise their children but the staff have a duty of care to ensure the rules are maintained for health and safety reasons.
I am shocked and appalled at the lack of response from an organisation where a 5 year old child sustained such a serious injury on their premises.