"Do not use"

Shocking to confirm a booking when actually they never had a car available - do not use !!!!

"Unreliable"

Booked taxis with this company to take me to and from a social event on Saturday. Outbound trip was booked for 6pm and return journey was booked for 11.15pm.

First taxi arrived five minutes early with plenty of notice through a mobile notification saying it was arriving and a description of the vehicle. Nice driver and clean, comfortable car - no complaints.

Second taxi turned up at quarter past midnight after me calling their customer services number several times to chase. The line seemed to be answered by a different person each time and the answer was nearly always “your driver is on the way” or “they are ten minutes away” (they clearly were not).

Eventually, customer service told me that they had a shortage of drivers and they were “very busy”. They should have given me more notice about the issues and delays so I could have made alternative arrangements. The location I was in was quite isolated and I was effectively stranded. Also, if they’re busy they should make it their utmost effort to honour pre-booked trips. They even told me that my driver had been and gone and a second car had been dispatched. I find this unlikely as I was stood at the pick-up point from 11.10pm with a clear view of the approaching road.

I would not use this company again. The drivers themselves seem fine and the driver on the return journey was sympathetic, but the people running this business need to get a grip. I was fortunate that this was just a social event, but if my booking was for something more time-sensitive like catching a flight, I would have been in trouble.

"Pre booked, yet still no cabs"

Pre booked an hour in advance. I’m away needed daughter to get to work. She went outside no cab. Called them they cancelled. DO NOT use. They will take money and then say no cabs available. Money goes back in no problem there but u won’t be able to find another cab elsewhere. This is the 2nd time this has happened. STOP taking prebookings if u don’t have cabs available. Never use app.

"If the was a way to give no stars I…"

If the was a way to give no stars I would . They also use a booking company to get work and they accepted a job last night and blocked it so nobody else can book it so 10 mins before they are meant to arrive they cancel the booking.theyare absolutely useless and incompetent and I am now going to be late for work in London. If its not a airport run or local to them they don't want to know total amatures

"Yet again. Didn’t turn up"

Yet again., Western Cars didn’t turn up despite pre-booking and reserving money from my card. Totally unreliable. It’s about 1 in 2 that they actually turn up. Take your chances if you like!

"Disappointed"

The driver 352 was calling me 10 minutes before the time (4:30am)that we need to come out now as he is outside. Was rushing us with bags etc! The car was dirty. The driver wanted cash and didn’t have the card reader. The journey only took 15 minutes but he was answering the calls that he was running late for another pick up! I used this company often and this was the worst experience ever!

"Thé driver was ten minutes late"

Thé driver was ten minutes late - not his fault, he had only been given the job 4 minutes before. However we had booked it the day before - plenty of time to ensure an on time pick up

"Reliable and motivated drivers"

Try to get a cab out of Uckfied lateish in the evening, all local operators were closed for business, but Western Cars took the job, no problems. They definitely have a work ethic, driver Sabbir was friendly and reliable. I can highly recommend this company

"Cars frequently late"

Cars frequently late. Controller does not pass on instructions. Used Barkers, who Western Cars bought, for 7 years without problems. Excellent. They have an issue with finding my address. No instructions passed to driver. Used circa 10 times. Problems with circa 8 journeys. Hopeless business.

"Could be better"

Was ok but expensive and the driver was following a sat nav that sent him the wrong way three times. The driver was on time and polite but not especially friendly.