"User Manual Request"

Requested by email a user manual of an old underfloor heating thermostat control received the requested info back within 5 minutes.
Absolutely brilliant customer service!!!

"Ben Jones spent time"

Ben Jones spent time, effort, patience and understanding today in helping us to programme our newly acquired heater.
His help was much appreciated in navigating around the intricacies of the operating system manual.

"Good customer service team"

Good customer service team .
Every time I've had dealings with the guys at steible eltron they have dealt with my issues promptly and efficiently.
Thanks Ben for my replacement product .

"I recently bought a DCE-X 10/12 Premium…"

I recently bought a DCE-X 10/12 Premium from the heatershop and was worried the water heater I got was faulty. Spoke to James on the technical team who rang through some checks, turns out it had be fitted wrong and needed a larger fuse. With this in it works amazingly.

"Top firm"

Top firm , customer support team supplied me with replacement parts,sent by express courier, all complementary. They replied to my enquiry quickly and efficiently I've fitted dozens of their panel heaters and will continue to do so, thanks very much to the after sales service , exceptional service A +++++++++++++

"Great back up and support"

The backup and support from this company is fantastic. Jack and Mark have gone above and beyond on a very complex job we have had and you wouldn’t get that kind of support elsewhere. Would definitely recommend to all my customers

"Fast,helpful response"

We had trouble accessing the portal to remotely control our heat pump. Ben at Stiebel responded quickly to emails, then phoned me and sorted the problem during the call.

"Excellent customer service and brilliant engineer"

Ordered a Stiebel heater through another company and encountered problems.
An engineer was sent within one day of the end of the Christmas holiday period and all problems were resolved.
Both customer service and the engineer were brilliant in dealing both with the product and the customer! Top notch engineer both in technical ability and in providing explanations and future advice.

"Better and cheaper than Quooker taps."

Better and cheaper than Quooker taps.

I have purchased a 2 in 1 hot tap from Stiebel Eltron and I love it, makes an amazing cuppa and fits in a kitchen cupboard. 10/10. James from Technical helped me walk through the set up and it works amazingly.

"Excellent communications with the…"

Excellent communications with the technical advice team. Really helpful staff, quick response, pertinent advice.

We have yet to purchase/install the heaters in question but are hoping soon to be able to update the review with a good report of these too.