"Bedroom furniture"

Bed, bedside cabinets and dressing table-

Amazing service, quick replies on Facebook and order was booked up.
They notified me of the date for delivery 2 days beforehand and allocated a timeslot on the day. Saved me from waiting in all day.
Delivery guys were so careful and helpful taking the furniture inside the house.
After checking my items I signed the invoice.
The quality if the furniture is superb and its my second time ordering from this company. Have recommended to friends and family and am looking forward to ordering again. A one stop shop for all your furniture needs.

"Avoid this company. They refuse to give me my money back."

1 star is too much it would be none at all!!
I ordered a Verona 3 seater with armchair and foot stall. The first sofa delivered had a tear in the fabric and starting making squeaking noises when sitting/standing. I contacted rjf the ‘manager’ ravia said she was sorry and another sofa would be sent out I waited 3+ weeks with no communication from rjf I had to chase it up each week to see progress, I was told a shipment was coming in bla bla. The second sofa came unwrapped dirty and scuff marks to all corners of the sofa the wood was visable. Ravia agreed to yet another replacement. Upon communions with Helen the customer support she informed me ravia was not the manager and the above people did not know my experience with the company Helen assured me that if any problems were to occur with the 3rd replacement I could get my money back as after 3 tries of the company I am entitled Helen said ravia is not the manager just a sales assistant. I then waited again 3+ weeks for my third replacement it came the delivery men assembled the feet to the chair and they were totally wonky with only one side touching the floor. I told the delivery men I didn’t want the sofas and I wanted a refund. I contacted ravia told her the issues she said she would speak with the delivery team they validated what I said but yet she did not believe me I could not speak with rjf as the office was closed. The following day I speak with ravia again she appears to be very snotty, arrogant and obnoxious woman, she said a refund was totally out the question only to have my 4th replacement delivery!! Upon delivery the sofa came the delivery team made sure I was happy to sign the copy of the receipt stating I was happy, the following day the sofa started squeezing bad, I contacted rjf ravia said an internal investigation needs to be done as to why it’s only happening to me and as a company they can’t keep delivery new sets to me. she said she would be in touch I contacted her after a week and that’s where she stated the company wasn’t going to do anything and they are having nothing more to do with me. I contacted citizens advice done All the relevant steps threatened court action, rjf sent out a inspector where it was found it was actually a manufacturer fault the bolts were very loose on and there was a split in the wood! then the company offered to issue me with a refund of £455 after I paid 765 for the set! after numerous deductions!! For silly reasons such as re packaging fee after the sofas I refused had to be re packaged, and the return of my third set. I have now issued the company with a 30 day notice of court action which is up very soon, company’s like this needs to be shut down after everything I’ve told citizens above they have reported this company to trading standards. I will fight these to get my money back!

"AVOID LIKE THE PLAGUE!!"

Do not buy from this company!! So many people have issues as you can see and sadly I am another customer!
Went into the showroom and was offered a cash price (I know that should have been the first red flag!)
Sofa was delivered in December, inspected it and there was a small tear and marks on several of the covers.
Got in touch with the team who said they’d speak to the manufacturers, no further reply (shock) so after chasing was told that I was delivered the display sofa due to wanting one just like the one in the show room. Why then speak to the manufacturer? I was then told the ‘cash price’ took into consideration that it was the display one. Apparently there was a miscommunication, yes there 100% was as I was never told. I think they call that miss-selling!
Several back and forths later (with lots of chasing for replies as they just ignore you) and I’m offered replacement covers for my cushions and seats as some kind of resolution, they finally turn up but of corse there’s another issue! There are no seat covers included just cushion covers. Several more emails to find out what’s going on and of corse they can no longer provide the seat covers but they hope their efforts show I’m a ‘valued’ customer and rest assured my covers are machine washable.
Valued….yes adding value to their bank account and that is it!

In conclusion, do not buy from this company, do not trust a word they say, do yourself a favour and buy from a reputable company. I am fair, they have had nearly five months to resolve, have they? No! Do they care? Not one bit! If you have no issues I’m sure they’re great (like every company) but if you do, will they resolve them? Not a chance! Do you want to take that risk?!

"DO NOT BUY FROM THIS COMPANY"

DO NOT BUY FROM THIS COMPANY.
I purchased 2 sofas (Oakland and Verona) from them in September. By November I had to contact them because a stud had come off the Verona sofa. They sent someone out to fix it but they couldn’t do it as RJF had not provided replacements studs.
Then RJF furnishings replied to an email on the 30th November 2022 which said –
‘RJF has already ordered the additional verona buttons, we are just awaiting shipment.’
On the 16th January 2023 I emailed to say we still haven’t heard anything about the replacement buttons and to say the other sofa (Oakland) was already starting to look flat on the seat cushions.
On the 18th January 2023 RJF replied saying –
‘We have contacted our supplier again and will be investigating the outstanding studs as shipment should already have been sent out.’
In an email sent from RJF on the 23rd March 2023 it said –
‘We have located the necessary accessories required for your secondary repair on the Verona 2-seater and an upholstery repair company will be in touch to schedule this with you.’
This contact was made to me only after I made a complaint to the finance company.
This shows that RJF lied about any buttons being ordered previously. They have made out in further emails that I am being difficult by not providing the sizes of the buttons required and will close the case if I do not cooperate. However, I gave them plenty of time to sort this issue and they only responded when I made a complaint and said I wanted the sofa to be returned for a full refund. They said they will not refund and I need to allow them a chance to fix the issue. As said above, I had allowed an engineer to come in November and then very patiently waited while they kept saying the studs were ordered. Also, more studs had actually fallen off in this time.
The Oakland sofa is badly made, you can feel the frame work through the material and it very quickly went flat on the seat cushions.
I’m not prepared to let them send out another engineer to sort this due to the ongoing issue with the Verona sofa. I have now seeked legal advice and will be taking action against this company.
They are a terrible company, the customer support is shocking. They take no responsibility and constantly make you out as being difficult.

"Easy to order absolutely stunning…"

Easy to order absolutely stunning Shannon Corner sofa bed came early delivery drivers were brilliant well happy with my purchase definitely reccommend

"Cowboy so called company.!"

Seem to be a very dodgy company and I wouldn't recommend to anyone, first of we was told the sofa we ordered they didn't have this was only told the day before delivery so we except to take another sofa that they said they had, 2nd they messed around on delivery day and didn't turn up on the time stated and wanted to do the delivery when it would be dark stupidly late at night.!! so obviously something strange going on maybe so then they can rush of after they have took your cash to which we refused and said to cancel the order and issue a refund of the deposit back and guess what now they are playing silly buggers and not returning the deposit, just glad we haven't had a sofa from them because I can gaurentee if you have any problems they would pass you around till you got fed up of trying to get anywhere with them, shady tactics and I would recommend anyone to avoid at all costs.

"Efficient and quick kept up to date re…"

Efficient and quick kept up to date re delivery .. when sofa arrived it had to come up a flight of stairs and wouldn’t fit through doorway but the legs were removed and it went it fine .. the delivery men unwrapped it put all the cushions on and asked if I was happy with it .. I am happy with it I am more than happy it was a great price … affordable , I ordered it Wednesday and it was delivered Saturday.
I recommend buying from this company thank you to Aliasar and his helper … I hope I spelt that right (delivery guy ) great service from start to finish !

"Highly recommend"

Fantastic customer service given throughout.
Delivery was just perfect and very quick
The sofa is so much better than the pictures and so so comfy.
Everything was perfect from the time I placed my order to delivery.

"Really good company to deal with the…"

Really good company to deal with the service was quick and efficient. Really happy with my purchase

"Do not buy from these!!"

Do not buy from these!!

Sofa was in its packaging delivery drivers didn't even offer too bring inside as they said they didn't have time as was running 2 hours late!

I signed the paperwork and wrote will inspect later and call if any problems.

Well next morning opened them. And have holes in on the sofa. I contacted them. And was told nothing can do etc. Stay well away!!!!!