"Great service, super product, excellent fitters"

I went with Jordans through recommendation as a friend had bought from them last year. I popped in to the Fulham branch, had a great chat with the guy there and found a couple of options. They sent samples out and we decided to go for a Bespoke colour option which looks stunning. Jordans supplied the fitters as well who did a first class job. Fair play to them, the service was great from start to finish and we are loving the look of our wood flooring!!!!

"Great staff even better end product."

The warehouse staff were really helpful and knowledgeable.

We are really happy with our floor, looks great in our new house!!

"I have to say we have excellent …"

I have to say we have excellent shopping experiences with this company.
We went to the store. As soon as we arrived the shop assistant named John walked us around and answered our questions regarding the floor. He was very polite and professional. We knew what we wanted and he clearly accepted our choice.

We ordered a floor. Since it is a bespoke made floor we had to wait for 4 weeks.
After this time John contacted us and we arranged the delivery.

When the delivery arrived two men crew brought packet by packet to my living room and gently put it one on the top of the other one.
My husband installed floor and it is amazing. I can only recommend this store to everybody.
So for me it is excellent service, great experiences and floor is outstanding great quality and colour. Exactly what we wanted.

"Wow so incredibly rude to me on the …"

Wow so incredibly rude to me on the phone. Charming at purchase but no customer service skills whatsoever. Was given a slot for delivery, when the driver arrived late he said "no-one told me what time I had to deliver it by". When I rang them to complain about confusing messages and the guy was seriously rude and abrupt I said "you're being quite rude to me" his response was "you're being rude to me, you've got your delivery, I don't know what you want me to do" and eventually hung up on me. Wow, the basics of customer service just fail these guys I'm afraid. Avoid!

"Great service and quality products"

Bought beautiful walnut flooring from Jordans Wood Flooring in Wimbledon. The sales team were really knowledgeable. I highly recommend them.