"Absolutely Unprofessional and Unreliable Service - Stay Away!"

I had an awful experience with this company. I ordered blinds, and just to secure the contract, the salesperson assured me that there was a 5-year warranty on the motor and a 25-year warranty on the blinds. After I paid the advance, they went silent for a week and a half, ignoring my messages and calls. When they finally came for the installation, the crew was late and showed up with only enough clips for three blinds—meaning they only installed three. To make matters worse, one of the blinds was measured wrong, so they had to take it back and promised to return the next day.

It gets worse. One of the installed blinds wasn’t even the one I ordered. Then, when I checked the sales receipt, I was shocked to see that there was no mention of the promised warranties! When I asked for the warranty in writing, the sales rep suddenly changed the story, claiming the motors didn’t actually have a 5-year warranty and that they’d need to take back all the blinds to install new motors. This felt like a shady attempt to take back all the blinds along with my advance payment.

I requested a refund of my advance until they could deliver what was promised, but they told me to keep the blinds and that they wouldn’t return. Now, I’m stuck with only two blinds installed, out the advance I paid, and a feeling of having been completely scammed.

This company is utterly unprofessional and unreliable. I wouldn’t recommend them to anyone, and I wish there was a formal way to report them. Avoid at all costs.

"This company is scam"

This company is completely a scam. They came and took deposit saying someone will come for measurements tomorrow but after taking the deposit no one answered any calls or messages. The owner messaged after I did a google review for them to say that they will refund the money but all day has gone by but no money sent and again no one responding to calls or messages.

"POOR QUALITY BLINDS AND POOR SERVICE"

this company sold us blinds and it didnt hold up after a month. they said they were going to help us but have done nothing but ignore us. they initially were late installing our blinds by 3 months. they are terrible to deal with. do not deal with these people.

"CUSTOMER SERVICE IS 0 TO NONE"

the appointment was extremely professional, I cannot say anything wrong with the initial appointment - fast and courteous. BEWARE - once deposit is given, phone calls are not returned, they like texting and they are not returned, they don't have the same samples as your were promised when you have paid the deposit. ABSOLUTELY NO REFUNDS
Cancelled my order due to the beyond poor customer service, can't imagine what the service would be like with the "LIMITED LIFETIME WARRANTY"
THANKS, BUT NO THANKS

"The most unprofessional and unreliable…"

The most unprofessional and unreliable companies i have ever dealt with. Their customer service is the worst i have ever dealt with.

They do not pick up the phone. When you send them a message no responsse. Installation promised early June. Still.waiting for the blind to be installed after 1.5 month. After more than 10 follow ups for 3 weeks, they finally responded 2 weeks ago that it will.be installed on July 11 between 11am to 3pm. Took a day off so I can be home. No show up. No phone call. When calling no answer.

They just take your deposit and disappear.

"The window coverings company that I…"

The window coverings company that I found was the best! The people who did my installation were all very nice and professional. They made sure to answer any questions or concerns that we had about our new blinds, always arrived on time for appointments (even if they weren't able at first), got rid of any dust from entering the house during installations which is what you want when someone comes into your home without wearing appropriate protection like shoe covers) and worked quickly but efficiently so everything looked great by day's end-in less than three weeks total turnover period). Additionally, owners Steve & Diana are helpful as can be even after sales with their customer service skills while sons Vinceand Julian do an amazing job managing every aspect involved in setting up shop such as

"The worst company to deal with"

The worst company to deal with. Ordered a full house of blinds in May 2021...they installed uneven blinds with damages, did not have the hardware to secure the chains, and in 3 areas installed the incorrect colour. The sales person, Alex, gave us incorrect information and no longer answers our calls. The owners sister, claims she is just a worker and cannot help, yet everyone at the company is always forwarding me to her. DO NOT BUY FROM THIS COMPANY. Almost 5 months and no resolutions in sight. Read the google reviews, their resolution is always come to the factory.

"Mario and Steeve did the best job in my…"

Mario and Steeve did the best job in my new homes, they completed 6 homes within 2 weeks for me and did a fantastic job. They had the ordered rushed for me and got it completed on time. That installation came out amazing and the California shutters are good quality.I did one house zebra blinds and the polyester blackout material does the job! No sun gets in my house

"Highly recommend this company"

I would highly recommend this company.I found them to be fast, efficient and professional from start to finish.