"VW Campervan"

I had been thinking of buying a VW campervan for some time. After visiting Caledonian Campers and discussing what was available with Martin I was happy to go forward and buy a Grand Tourer conversion which suited my needs perfectly. I’m very happy with my campervan and the service received from Martin and the Caledonian Team.

"Exceptional customer service"

First time van buyer and the process was helped hugely by Martin and Tony. There was no pushy sales pitch and Martin was happy to answer my many questions. The quality of the conversion is excellent and the very minor snagging issue that we had was dealt with quickly and professionally. The customer service reputation of Caledonian Campers was one of the key reasons we chose them and we weren’t disappointed. Highly recommend.

"Excellent Company"

I wouldn't hesitate in recommending Caledonian Campers. I only went for a look, but the campervans sold themselves with a little help from Martin who did an excellent sales job. I went back the following day for a test drive and put down a deposit. The entire process was simple and stress free. The hamper and bottle of wine was a lovely touch on collection.
I love my new campervan and can't wait to go exploring more new places.

"Purchase of VW Campervan"

We were interested in a VW Campervan and popped into Caledonian Campers in Clydebank, Glasgow initially to see what was available. We were introduced to Martin, a genuine and friendly soul, we warmed to his sales technique and were impressed with his knowledge of campervans. We are now the proud owners of our own dream campervan. When we collected, we had bottle of wine in the fridge accompanied with a hamper, such a beautiful touch. Can't wait to get on the road to new adventures. All in all, a great experience from start to finish, Thanks Martin!

"Recently bought a T6.1 Campervan from…"

Recently bought a T6.1 Campervan from Caledonian Campers. From the first enquiry by email & the phone calls all the way to collection of the vehicle, the service has been top notch! Martin is a gem ! Quick response to mails and no question was left unanswered. The video's of my van send to me were very helpfull. The paperwork was clear and prompt and the advice on insurance was helpful.
Excellent experience all round. Loved my little pressie on collection too. Highly recommend this company, for their service and their friendly & supportive staff. 👍🏼👍🏼👍🏼

"We have just bought a brand new VW…"

We have just bought a brand new VW Transporter converted by Caledonian Campers. Absolutely delighted with the very high standard of the van. Excellent service from Martin who was very informative and knowledgeable. Nothing was too much trouble . I would highly recommend Caledonian Campers if you are looking for a Camper

"We bought a vw T6.1 4 motion and took…"

We bought a vw T6.1 4 motion and took it to Caledonian Campers for my conversion. Previously I had a California 4 motion for 4Years. It never missed a beat.
Caledonian were well beyond expectation in every single way. Staff helpfulness superb and our bespoke fit out was just beyond excellent.
After we sold it through them we received our agreed price with them only taking a small %
WE ARE CURRENTLY ORDERING OUR NEW ONE!
I would be happy to give any info to anyone thinking of buying from this company.
I am in no way involved with them.

"VW Campervan purchase"

I recently bought a VW camper van conversion from Caledonian Campers. The service was without fault. All of the staff with whom I was involved throughout the conversion process were a delight and most helpful. They accepted my tweeks to the process willingly and I’m delighted with the end result. In my opinion far superior to the original in-house VW California. If you’re thinking of taking to the road you can’t do better.

"A mark of customer service is how problems are dealt with."

Accept that not everything goes to plan but how a company rectifies problems and compensates for mistakes is really important.

We dropped are van into Caledonian Campers and took a train into Glasgow whilst the habitation service was being completed. We then received a call to advise the service couldn’t be competed that day as a tool required was not available and it would need to be completed the following day. Unfortunately this was a significant inconvenience, we had taken the day off work to take our van into the workshop, we live the furthest you can get across the city, our van is our only vehicle and it was needed the following day to travel to work to which there are no public transport links.
After arranging a lift to work and getting public transport home from the city centre we agreed that our van could have its service completed the following day.

Further errors were also made in the quoting of a price to replace our leisure battery, the doubling and to be advised it was not covered by our purchase warranty was disappointing given we had tried to book our van in before this expired and did advise of the battery issue prior to our warranty end date.

Following our challenge to initially being charged a full invoice, on request Mark the customer service manager called me to discuss our concerns. Mark was very apologetic for the inconvenience that was caused and offered a very generous compensation package as an offer of good will.

Mistakes and issues will always arise, some out with a company’s control but the quick acknowledgment and acceptance of responsibility makes a difference. We are very appreciative of how we were treated when we raised our concerns. From the financial compensation, to the offer to deliver our van back to us to save us the journey on public transport back across the city.

"Shout out to Andrew for talking me…"

Shout out to Andrew for talking me through and organising all the extra kit that I wanted post purchase of the van last year. Exceptional communication and gave me tons of extra info. An absolute credit to the team 👍👍👍