"A very professional efficient service…"

A very professional efficient service from the first phone call to the delivery and fitting of our kennel
Kennel is excellent quality , we are delighted with it , we had a custom built unit
All the staff very friendly and helpful
We had slight issue but this was resolved very quickly with no fuss
Would definitely recommend

"Waited over a month for an £800 dog run…"

Waited over a month for an £800 dog run no instructions and one of the panels broken won't answer the phone and 3 days to respond to an email terrible company

"Very Happy we purchased a 2mtr x1.5 mtr…"

Very Happy we purchased a 2mtr x1.5 mtr dog run ,ordered it Wednesday,dealt with Andy & Emma great service,goods delivered following Tuesday ,very robust dog run ,good price.
Thanks Dan

"Delivery issues…"

I ordered a single panel for the front of a kennel, product is OK for the money, nothing special, but does the job it’s intended for. The issue arises when it comes to delivery of the goods, as the company use a courier service that appears to ‘lose’ items. Having not received my item within the stated timeframe, I made enquiries to its whereabouts? The company initially provided great support and even offered to send a replacement item the same day if they were unable to locate the “missing” item at the couriers depot - ‘too good to be true’?. However, unfortunately, they were empty promises, the company couldn’t locate the item, didn’t send a replacement as promised and was more interested in financial damage limitation than actually delivering the service to the customer that they offered. The item finally got delivered two weeks and multiple emails later. Not such an issue you may think? Which in normal circumstances I would tend to agree that from time to time these things do happen, although, the main issue here isn’t the fact that the courier used is sub-standard, more importantly the company offer false hope and the only thing they do deliver on are empty promises.

Management advise: don’t offer something you fail to deliver on. Don’t close down customers via email, it’s underhand and shallow.

"I purchased the Winterely Dog Kennel"

I purchased the Winterely Dog Kennel and with all the added extras ended up costing me £1800. I’ve had the kennel 3 months and when it was built i was ensured it was protected and weather resistant. However in the outside run and the stable door water is seeping up into the wood and turning the kennel green. This kennel is going to be used for many years and it’s only been here a few months and already there is issues with it.
I’ve tried contacting the company so many times and sent pictures but no one bothers to get back in touch.

"Wymbury Kennel"

We have just had our wymbury kennel delivered and assembled today and we are absolutely over the moon with it. The customer service from the two lads was brilliant. I would highly recommend this company. Can't wait for our two lurcher dogs to see it. Thank you so much kennelstore 😊

"Terrible product not as described"

I am not sure how this company has so many good reviews - unless they are not genuine.
I think the products from this company are such poor value for money. They have a crazy nark up and misrepresented products.
I ordered a cabin and along with that ordered the blanket that I assumed fitted the cabin. It was £30 but I thought it was worth having a blanket that fitted snuggly. The blanket is awful, it’s far too small and is available elsewhere on the net for £13-15. Given I had spent nearly £600 on the cabin I can’t believe they ridiculously overcharged for such a terrible product! This made me think the cabin could well be overpriced and inferior quality. They are clearly not interested in doing the right thing by customers just doing everything they can to rip you off and maximise profit.

The cabin lid is entirely flat with a lip round it so rain water just sits on top of it with no way of draining.

I tried to phone the company and you can’t get through. They just sent me an address to return a faulty / inadequate item and expecting me to pay for it. No explanation of the product description versus what they actually sent!!

My order number is 4368.

"Wolfdog pen"

Delivered within two weeks

":)simply the only place for kennel supplies"

:) Fab product, fab service

"Really helpful and great service"

Really helpful and great service