"Scored highest based on detailed review"

I am having to use an umbrella company for my current assignment so carefully reviewed the seven options offered by my agent. I rated each umbrella by i) transparency and accuracy of the illustration, ii) responsiveness to communications both email and phone, iii) quality of website and supporting documentation, iv) margin and hidden charges. Sterling scored highest overall in fact I scored them highly in all of the above criterion. Overall impression is that they are a responsive and straight forward company. I’m confident that my payments will be processed correctly and on time.

"Starting with Sterling"

I have just joined up with Sterling. That decision was based not only on the value of the service they offer, but the kind and helpful attitude of their staff.

"EILIDH - You could not ask for more"

EILIDH has set me up and kept me informed of progress - I even got paid today.
You could not ask for more.

"Helpful and happy"

I got a phone call late Thursday from my employer saying he forgot to set me up with Sterling. So Thursday evening at 16.30 I spoke to a lady called Jen Boyle. And by 15.00 the next day, Jen had my account all set up a verified so I got paid. She helped me through and had patience with me to help get it completed in time. So a massive 5☆

"I have nothing but praise for Sterling…"

I have nothing but praise for Sterling Group and the way they dealt with a problem dating back 18 months.
The staff were polite and very helpful and are a credit to Sterling. They should be proud to have people like that around. They showed a very skillful approach to dealing with a problem i had and after initially thinking the fault lied with Sterling i realized it was another parties fault. They offered advice that was helpful and helped resolve the issue. I will continue to use them in future.

"Garry Nelson"

I cannot fault the service I have received from Sterling
especially from I think John and Laura very helpful and nothing was any trouble
Thanks again
Garry Nelson

"If you're looking for an Umbrella, use Sterling !"

If you're looking for an Umbrella, use Sterling !
Sterling provides excellent service and brilliant value for money. The charges are reasonable and when problems appear everyone steps in to help, from onboarding to payroll to pensions.
A customer centric organisation with lots of good helpful people. A big thanks to all the team, especially Eilidh, Audra and Steven !!

"I found it a bit baffling reading all…"

I found it a bit baffling reading all the previous reviews. The excellent courteous professionalism from Holly (not Hollie 🤦🏻‍♂️🤷🏼‍♂️) was appreciated and top notch. It's not easy dealing with people over the phone as most of us know so give the company a bit of a break and if in doubt give young holly a shout ✅

"Always on hand to assist with any…"

Always on hand to assist with any questions regarding their processes no matter how busy they are. Joe especially offers a great service and is always a pleasure to work with.

"Take forever to answer the phone."

Take forever to answer the phone even before covid.
When you don't work for them for a few weeks they take you off the system, you then need to register again, it's very annoying.