"We had extension built 9 years ago and…"

We had extension built 9 years ago and customer service before during and since has always been superb ! Wish all companies were as excellent with after sales service as WYW ! 10/10 !

"From start to finish I have had no…"

From start to finish I have had no problems at all with West Yorkshire Windows. They have kept me informed all the way through the process. A special thanks to Jase and Rob the window fitters/installers. They did an excellent job, really professional and worked non stop from start to finish. They took away all the rubbish and cleaned up really well. I’m very happy with the service and would not hesitate to use again.

UPDATE: After being really pleased with the windows, I did notice afterwards that when they took the scaffolding down I noticed there were 3 cracked tiles on my extension which were not there before. I did speak to the company and sent emails and photos of the cracked tiles which they said they would look in to. Unfortunately they have not got back to me. I spent a lot of money on having the windows and doors replaced, and replacing 3 cracked tiles would have been easily done by them. I have had to pay for a roofer to replace these myself as one of the cracked tiles were quite bad and I was worried re leaking.

"Read the Small print...... They will take advantage "

I write this review with hesitance as The installation was 1st Class and the Quality is excellent. However this was all sadly let down by a poor sales team and Customer service following the work. We were initially promised 6 keys for our door (Which We later found out the Sales Rep shouldn't have promised as industry standard is only 3 Keys) The Customer Service team then recommended that we go to ULTION and gave us a link quoting it would cost £24 for an additional 3 x Keys, Which we thought was reasonable, Later to discover this would be 3 x the cost !!
We took the issue back to West Yorkshire Windows and that is when they became evasive..... Blaming us for not reading small print to a contract which was only dispatched to my email after the door was installed. Read your small print as this Company will take every advantage of you otherwise. We spent approx £2600....... To a Company that does not care about its customers. Lesson learnt

"Carl from West Yorkshire Windows has…"

Carl from West Yorkshire Windows has helped us understanding our needs, he’s come across as professional and has a pleasant personality. This is a unique experience for us as we weren't expecting a design review and appointment upfront. This helped us massively. Highly recommended for extension works!

"First rate job. Very satisfied."

We had seven windows dating from 1950 replaced by WYW and the the whole process went perfectly from initial enquiry to job completion. No hard sell, communication throughout first rate, and Sam and Oliver the fitters couldn't have been more obliging - finished the job well within the allotted time and left the house immaculate inside and out.

"Great Service"

The 3 year old composite door was difficult to shut. Engineer attended and fixed it perfectly. He demonstrated how I can adjust the door using an allen key in the hinges if it happens again. Excellent service, very efficient and at the agreed time. Thank you.

"Very happy long-term customer "

Been a customer for nearly 25 years - they’ve fitted and replaced windows and doors. I have never failed to receive excellent service. Would wholeheartedly recommend WYW (and no, I don’t work for them!)

"Really good customer service by all involved!"

Really good customer service by the window/door fitters. As the scaffolding didn’t arrive as expected the days before they assured me the work would be completed as planned. When the scaffolding arrived a couple of hours later and I explained it could not be left up as we were going away after completion of the work the office people arranged for it to be removed the same day. All work completed on the day and no mess left behind. One very happy customer!

"Excellent work by Dawn & Richard Benn."

Excellent work by Dawn & Richard Benn.
Always listening to their customers.

"Excellent service top quality windows…"

Excellent service top quality windows and doors fitted very well and tidied up after them selfs