"Incredible product and customer…"

Incredible product and customer service. Years later I needed a replacement part and they looked after me.

"Special thanks for the amazing customer…"

Special thanks for the amazing customer service. a time ago I purchased a product and lost one screw. I contacted the company and they immediately sent the missing screw. They didn't ask any questions, they didn't ask for treatment fees or anything. The screw arrived after a short time. Without a doubt you are a company with a good name and you have proven it.

"YOU LEGENDS!"

This lot - the chickens - are a bloody legend in their own lifetimes. Faultless customer service, they're ON IT, helpful, quick, genuinely want their customers buying their products to be super-happy with everything. I can't praise them highly enough, even their packaging is fun, and when they had to send me a spare item (I'd lost something), they included a tea bag - the brew to help with inspiration. Immense, if only every company and public utility could get this kind of vibe going there would be no need for Ombudsmen ever again!

"No Quibble Replacement Tripod"

I had a 'Brian' tripod which lost a rubber foot. I contacted 3LT to see if they carried spares as I could not see it on their website.
I received a very quick response saying that they did not carry spares for my tripod but they would replace the whole unit, free of charge, for an equivalent model in their current catalogue.
After arranging for collection of my 'Brian', they send out a brand new 'Albert 2.0' tripod, free of charge (I did not even have to pay any postage either way).
To say that 3LT Customer Service was exemplary, is a MASSIVE understatement. It would have been very easy for them to just say that they did not carry spares for my model and just refer me to their catalogue, in the hopes that I would purchase a new model.
My sincere thanks go to Megan, Alison, Neil and all the 3LT Team for their service.
I will most certainly be mentioning 3LT and the service I received when our Photographic Society next meet.
Thank you, 3LT!

"Great customer servie!"

I've had a 3 Legged Thing tripod for 7 years and I love it. It's a great tripod for traveling as it's light weight and fits in my carry-on bag. It's great when I don't want to drag around my heavy tripod. The best thing, though, was the wonderful customer service I just received. On a recent trip, I lost the base plate that screws into the bottom of my camera. I contacted the company to see if they still had a replacement. Neil, the rep who responded found one and sent it to me free of charge! Wow! What a great company! I've already recommended their product to many people. Now I can recommend their marvelous customer service also!

"These guys go the extra mile"

I bought my first 3LT tripod a number of years ago and absolutely loved it until a small critical component broke. I contacted 3LT to see if they could replace the component. They replied and said that the component was redundant and they could not replace it, and to my amazement they offered to replace the whole tripod! In addition they replaced the ball head and even paid for postage.
This is outstanding service and very few businesses have the foresight to offer this level of service these days. I am delighted to be the recipient of a new tripod and to know that the manufacturer cared so much about their product and customers that they went the extra mile. I am now a raving fan and tell every photographer I meet about this amazing company and their products. When we need a new product 3LT will be our first point of call. Thank you Neil and the team at 3LT.

"Excellent Customer Service and Top-Notch Products - 5 Stars!"

I recently had the pleasure of experiencing the outstanding customer service and exceptional quality of Three Legged Thing's tripods. As a passionate photographer based in Texas, I couldn't be happier with their prompt response and genuine care when I accidentally broke one of the knobs on my Pano Clamp.

I reached out to Three Legged Thing's customer support, explaining my predicament, and to my surprise, they didn't ask any questions or hassle me in the slightest. Without hesitation, they immediately agreed to send me a replacement part free of charge, despite the considerable distance from their UK headquarters to Texas. This level of customer service was unparalleled, and I felt valued as a customer throughout the entire process.

Not only did Three Legged Thing impress me with their outstanding service, but their tripod's build quality and design also exceeded my expectations. The tripod is sturdy, reliable, and easy to use, providing excellent stability for my photography needs. The thoughtful features, sleek design, and durable materials make it a standout product in the market.

I am incredibly impressed with Three Legged Thing's commitment to customer satisfaction and the seamless support they provided. It's evident that they take pride in their products and are willing to go above and beyond to ensure their customers are happy.

In conclusion, I wholeheartedly recommend Three Legged Thing tripods to any photography enthusiast or professional. Their products are top-notch, and their customer service is unparalleled. The fact that they replaced a broken part without any hesitation, and shipped it all the way to Texas, demonstrates their dedication to their customers. I can confidently give them 5 stars and will continue to support this fantastic brand for my future photography equipment needs. Well done, Three Legged Thing!

"Great Products and Customer Service"

I've got a universal L-plate (Ellie) from 3LT and it's proved to be a great addition to my kit bag. Their customer service was really prompt and helpful when I needed some help with some spare parts, really can't fault them!

"Great company and great product"

Great company and great product! I just bought a Travis 2.0 tripod.... delivery was extremely quick, and the quality of the product is fantastic... well made and very well designed. Highly recommended

"I had a small problem fitting my new…"

I had a small problem fitting my new 'stubz' column. I contacted 3 legged thing, and spoke to Neil. He called me back and talked me through the process. Outstanding customer service.