"Faultless service"

Faultless service! The members of staff are so professional and understanding. Would highly recommend.

"Specialist care at its best"

Have been to these Specialists over the course of many years with our beloved pets, they have always been so good, Vets always shown genuine care and concern for them. Our Cocker had a couple of big operations, performed by Henry who literally saved his life after a spontaneous pneumothorax, he was cared for so well and went on to live another 4 years. Medicine looked after our Field Spaniels Marshall and Holly over a course of several years, always listened to our concerns and again treated both with care and compassion. I couldn’t recommend them enough.

"If there was a zero star I would give…"

If there was a zero star I would give it. Only concerned about money. Left me waiting for 3 hours, failed to provide report into my cat to allow cancer treatment, oncologist failed to call to offer treatment plan after I had just been told cat was dying of cancer. Please please take your pet to the RVC if they get seriously unwell. I did so with my last pet and they were amazing.

"Anywhere but here"

We were sent here from our local vet due to the "specialist" label in their description for our beloved Spaniel Ollie.He had a lypoma on his hind leg.
I could write forever on this review giving all the details and the massive bills we had to pay but the bottom line is they screwed up the op on the leg severed the sciatic nerve which ultimately lead to him having his leg amputated and guess who had to pay for that despite their error. Once you've signed that piece of paper prior to any surgery they are not liable for anything despite our complaints. Our darling Ollie has been laid to rest after enduring his final year of hell because of this money grabbing, unfeeling, corporate machine. Go anywhere but here it cost our precious boy his life. If only we had known.

"Quoted £8000 to remove dogs eye"

Quoted £8000 to remove dogs eye. Local vet quoted £915

Only care about money not pets
Avoid these con men

"Got referred here for cancer treatment"

Got referred here for cancer treatment. I had been quoted £2000-3000 for the SAME surgery at another hospital locally to me, but was referred here to discuss radiotherapy instead of potentially invasive surgery. radiotherapy was not even discussed as an option and just that surgery is the way to go. I agreed to book it in after a £350 phone call, they did not even discuss the price until the day before the surgery when the surgeon rang me. nearly £10,000 for the same procedure!

I of course then cancelled the appointment and booked my dog in locally.

OK, these guys are supposed to be specialists - so i decided to do some more digging. I enquired with another specialist referral clinic as to how much this surgery would cost, and I was quoted £5000-6000.

so even comparing specialist to specialist, Southfields are still exorbitantly expensive. After reading other google reviews and trustpilot reviews for this place, I can say I agree with the theme of most of them - MONEY MONEY MONEY

whats funny is that the surgeon who did the surgery my dog needed used to work here, and now no longer doesn't....didn't need to say much more than that! and still nearly half the cost!

"Excellent service for my boy "

Fantastic service from start to end. I was sceptical due to all of the negative reviews on here but my vet referred us for my boy to have TPLO surgery on his knee and having looked around most places had good and bad reviews. We booked a consultation and from the minute we arrived up to the 8 week repeat x-ray today I cannot fault them. Estaban was the surgeon who gave us so much information at the initial consultation and really put my mind at rest.

No hidden fees and a package price for the surgery which included an initial x-ray and the repeat x-ray at 8 weeks. I could not have asked for more and he was amazing with my dog and really kind. You could see his love for animals shine through and I would not hesitate to use them again.

Fantastic service - thank you Southfields

"I was referred to this company I was…"

I was referred to this company I was called but I was unable to make an appointment because my wife wanted to attend to. I asked the prices of their services which I was given when I returned the call several days later the price jumped a £1000 before I’d even got in the door.i said it was £2500 last week now it is £3500 I canceled the appointment has a pet owner for 40years I will now not own a dog again because I am sick to death of all veterinary practices just ripping people off I it needs to be looked into fast because many animals are not being given a chance in life because vets think they can and will exploit your love of your pet for money

"DO NOT TRUST SOUTHFIELDS!"

DO NOT TRUST SOUTHFIELDS!

Look at the feedback. Real people telling the real truth about what Southfields is all about….one thing and one thing only - taking you for every penny they can rinse out of you.

We all love our pets and we become susceptible and vulnerable to these utter fiends when our beloved family members become seriously ill. I too was someone who’s local Vet referred us to Southfields for specialist care. You arrive and the meet and greet is fine tuned to an art but only to the point of getting you to sign a contract of cost; in our case £2000 to £5000. Then you must pay in Advance at least 50% - £2500 cold. Then the misrepresentation begins and the costs start rising at an extortionate rate.

Our beloved Ava, a 12 year-old Miniature Dashaud, was seriously ill. Our little girl was referred on the basis that she may require an operation to her spine or the removal of blood clots however, at the point of admission Southfield’s failed to mention to us that since Covid began they do not hold ANY blood products. Therefore no surgical operation to correct our little girl’s condition was Ever possible and they knew it from the start. Ava was only with Southfields for less than 68-hours and on Christmas Eve 2023 I had to argue that we could No Longer continue to pay these exorbitant fees for inpatient care and we could do what Southfields were undertaking with our little girl at home.

My final invoice at checkout had risen to just under £5000. Given the chance Southfields would have kept our darling alive in a sedated state for an indefinite period of time charging us around £1000 per day - just to keep the costs rising. I have absolutely NO doubt the immoral values held by this so called Specialist. What they are completely specialist in, is rinsing you out for cash when they know a member of your family is seriously ill and Southfields take absolute advantage of this.

Our little girl came home and we had Christmas Day with her but she was in terrible pain. The blood thinning medication prescribed failed and she started to bleed internally. I contacted Southfields by phone and they stated that I should withdraw her medication and to send the medication back for a refund. And I will come to this situation shortly. On the 27th of December 2023 our darling was in uncontrollable pain as the blood clots had progressed and was shutting down her body. We took the only course of action left and proceeded to our local Vet to see if anything else could be done. We were in utter distress and I had to make one of the hardest decisions of my life and put our little girl to sleep. We are completely heartbroken as our little girl died in my arms. The condition that she had came on fast and progressed from start to finish in around eight days. Could she have been saved I am really not sure. But this is not what this is about - it is about a ruthless and unscrupulous so called specialist Vet.

On sending back the unused medication, as instructed to do, (all in sealed blister packs, uncontaminated) I receive an email informing me that Southfields will not be refunding me the £300 for these drugs even though I was told to do so by a Senior Clinician.
This time, unfortunately for Southfields, they preyed on the wrong person. And I am only just started. I have had a 40-year career in Civil and Criminal Law Enforcement. I gave Southfields the opportunity to offer me a refund of a minimum of £2500. It will come as no surprise they stated they were not willing to do so. When making any payment to Southfields do so by Credit Card or Debit Card this will offer you some protection by way of “Misrepresentation by the Merchant”. You can file a Section 75 Claim Back with the financial institution used in the transaction. The Credit card company will immediately suspend the transaction giving you the opportunity to put your claim forward which is then independently investigated. In my case the Credit Card company has initially refunded me £1751.00 out of £2500, when Southfields were offering nothing and I have not finished yet. A precedent has now been set by this refund and I am now writing to the Veterinary Governing body reporting Southfields for severe misconduct in practice and misrepresentation under a number of Acts of Law.

PET LOVERS - DO NOT ACCEPT THIS BEHAVIOR, PROTECT YOURSELVES AND FIGHT FOR HONESTY AND JUSTICE. DO NOT ALLOW SOUTHFIELDS TO CONTINUE THIS DISHONESTY.

"I have received over and above Care and…"

I have received over and above Care and support . We have had to make devastating decision and have been supported by the most amazing team. Thank you front desk Chloe. Dr Beth you are an Angel. Our dog is gravely unwell and it is a relieve to know he is I. The hands of the angels - south fields rocks !!!!! Until we meet again.