"'Not for men' large shoe store"

Bought a large shoe store. Well made piece of furniture but the largest men's shoes that fit is size 8, which is quite small for a man. Anything size 9 upwards is a non-starter

"I ordered a console table"

I ordered a console table, whilst beautiful it didn't go in my livingroom. I contacted The Wooden Furniture Store and within a week it was collected, within another week I had a full refund. Totally hassle free experience.

"Furniture purchases"

Fantastic furniture and great service from everyone involved Thankyou once again would definitely recommend

"Good showroom to spend half an hour…"

Good showroom to spend half an hour browsing. Good variety of "out of the ordinary" types of furniture and associated fittings . We bought a dining table, dresser and tv cabinet at different intervals. All delivered on time and in good order. Friendly sales staff and installation guys. Would certainly buy there again.

"Very happy with our furniture"

Very happy with our furniture. Solid and of good quality. I understand that there would have been delays if not in stock.
Very happy with delivery service. We arranged date and received phone call from delivery guys prior to them arriving at our house. They were very quick and efficient

"Don’t go near this company."

Don’t go near this company.
Lots of nice products but you won’t ever get to see them because they simply cannot deliver an order.
Make lots of promises, which turn out to be complete lies.
Very quick to blame anybody except themselves, especially the delivery firm, won’t take responsibility for their own actions.
Can’t even be bothered to try and sort the issue at the end, don’t apologise and just blame others again.
If you actually want furniture that gets delivered so you can use it, go elsewhere.

"Careful of potential poor delivery service."

Update: Improvement

Customer service ensured that a repair was made to the slight damage.

A great product.
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Delivery service is terrible.

The website states 5-7 working days. So why am I waiting over 7 weeks for delivery?
I have received the product, which is nearly 12 weeks from the order date.
Product is great and sturdy - it matches details online and meets my requirements.

Although my order has a slight damage on a corner which I will live with.

"The sideboard we bought is fabulous"

The sideboard we bought is fabulous. Service was excellent at the shop they explained that they could keep item till we ere ready for delivery. When we contacted them they arranged delivery no fuss whatsoever.
Delivery was fantastic the men carried the sideboard through the building site which is our garden, into the house. Very happy from purchase to delivery. Thoroughly recommend this company

"Ordering and quality fine, delivery service poor"

The quality of the items received was good and I am overall happy with the purchase, but the delivery service was poor.

I found that the experience of receiving the furniture very frustrating. The automated delivery slot booking service only gives advance notice of a couple of days, and for items such as furniture where it needs to be delivered inside (not left with a neighbor or outside), it means that planning is virtually impossible for those working during the week and not willing/able to take time off at short notice. It resulted in repeated phone calls to the office and a lack of coordination - overall very frustrating and time consuming.
I wasn't happy with the service I received, but I do believe my experience was not necessarily the norm, as my discussions with customer services afterwards were constructive to my criticisms and clearly they understood what went wrong and that it was unacceptable in my case.

"PACKAGING TOP QUALITY"

Very happy with my purchase, I was so pleased to see the level of care that has gone into the packaging making sure that the product reached me in its best condition. Thank you!