"UNSATISFIED CUSTOMER"

I'm actually pretty disappointed as I purchased a bike on April 7th, 2021 and I received a purchase confirmation stating that I would receive a tracking number in 1-2 days and it is the 13th and still NOTHING.
I had called them on the 7th and they said they were preparing the bike for shipment, so NO I'm not happy as I could have already had a bike delivered if I would have used another company. I think when it is in writing that you will have updated information in 1-2 days they should provide that.
Not happy.

"Shipping information is not as listed on the website. Buyer Beware."

Beware, this company's website is inaccurate and their prices are not as listed. If you buy a bike, they may request an additional $100 over the posted value for shipping before they will send it to you.

I purchased a used tandem bike through their website. After collecting payment for the bike they informed me that shippings was actually $140, and not $40 as marked on the site when I purchased the bike.

They were very difficult to contact by phone when I attempted to correct this issue. I took me calling 2 different phone numbers 5 times over 2 days before I was able to finally reach someone.

Ultimately, they informed me they were sorry for what then deemed a "miscommunication", and that they were unwilling to ship and sell me the bike for the value posted on the website. So, I had them cancel the order.

As of this review, their website is still incorrect.

"Short description SCAMMERS"

Short description SCAMMERS, do not rent from them, you’ll be scam.

"The experience was really great"

The experience was really great! I enjoyed all the city on the bicycle, all the staff were so kind.

"Good Deal ,Fast service"

Good Deal ,Fast service. I'd do business with you again.

"I had a fantastic experience that I…"

I had a fantastic experience that I will never forget. I highly recommend bikerent.nyc for tours of central park and brooklyn, I was flabbergasted by the knowledge of the tour guides! They were so friendly and the bikes were grade A as well.

"Good"

Easy to use and affordable service. Convenient especially in NY City.

"Excellent and clean bike"

Excellent and clean bike. The service is awsome. And the staff very nice. Thank you

"Don't buy a used bike from this company."

I bought a used bike from this company in the end of May. At the time, they were offering free shipping in the city. I had to contact them, and tried to set up a time, but they were VERY unresponsive to emails. I understand that we're in the middle of a pandemic, but they need to get more organized with facilitating bike sales. I ended up just having my husband pick up the bike from the store a week later. When he got there, they only had one size available even though they advertised 3 sizes on the website. Flash forward a month, the bike is falling apart. I've taken excellent care of it and yet the front derailleur and chain broke off. I contacted the company about it: no response. I brought it to get fixed and tuned up at a local trusted bike shop, and they charged me $200. I should have bought a brand new bike for this price that actually fits me. Moral of the story, do not buy a used bike from this company.

"Excellent experience with Bike"

I had an excellent experience with Bike rent. This place helped me a lot during this lockdown by providing me with a helpful (and coveted..) bike. As an essential worker, I am very grateful for their assistance and generosity.

Thank you again!