"The Bench team was attentive and fast!"

The Bench team was really great at onboarding me, making themselves available to my needs and working with me on scheduling and pricing. The process went so quickly, the bookkeepers were very speedy. The only thing is that I haven’t been very good at bookkeeping because I have a very limited understanding in this area. I would have appreciated a bit more handholding and support in terms of my own comprehension to truly understand the benefits of this work. I understand that this is not the job of a bookkeeper so perhaps a more educational component can be added into Bench services. Ultimately I’m very happy and grateful for the work!

"Great service they make it so easy for…"

Great service they make it so easy for my bookkeeping for my business

"My experience working with Bench and…"

My experience working with Bench and their team has been nothing but pleasant. During the ups and downs and the information they're able to communicate is better than I've seen else where.

"Dana was great to work with for my…"

Dana was great to work with for my retro bookkeeping. I had an account that was difficult to manage and she made sure to communicate with me and bring someone in to be sure it was handled correctly. I really appreciate her hardwork!

"Nice people but not worth it"

Pros: people are nice and friendly and they generally care. Software integrations reduce the likelihood of human error

Cons:
1. Any time there is an expense that isn't auto categorized they leave it as "needs categorization" from me. If they read the description they could easily guess the majority of the categories.

2. Always needs my review. The books don't tie with Stripe and our bank accountant. They made mistakes when they added their Stripe integration to modify historical years which broke current years and they don't check these things them selves. The only way to check and catch these are do to it yourself which is disappointing

3. They are slow to do the books. Each month there is a big delay even though our books are very simple (one revenue source, limited expenses)

4. For the few times we've urgently needed our books to be completed, they were unable to move fast and accommodate

5. They do a poor job of dealing with refunds. Constantly categorizing them as revenue instead of finding the matching transaction

"Great bookkeeper…but not for tax prep"

I’ve enjoyed working with my bookkeeper and highly recommend this service. I think their tax prep services still need some work and I don’t recommend this service from them so I docked a star.

"Great Customer Service and overall experience. Thank you Bench!"

We have used Bench for the past 9 months or so and have been very pleased. I like that our personal bookkeeper and team is available for questions in the messaging feature and that I can schedule calls as needed.
The onboarding team was also extremely helpful as we got all of our accounts set up and off the ground. Overall, it’s been a relief to hand off our books, thank you Bench!

"It's taken months to get my books…"

It's taken months to get my books updated. I've uploaded everything and they've told me that there is nothing else to do on my end, but I still have more than 3 months of bookkeeping that isn't updated.

"Super helpful and friendly team…"

Super helpful and friendly team members. They help take a lot of tasks off my plate and allow me to focus on the other aspects of running a small business.

"I have been searching for 6 years to…"

I have been searching for 6 years to get an accounting/bookeeping team to do their job without making me do everything 2 or more times while they did almost nothing. They got my books together in time when 2 other acountant firms failed to reply or do their job correctly. Glad I found them, they saved me from beign late. They have a better way to send statements and forms. A much fater and easier way. Hilary OHare