"Initially slow but made significant improvements"

Update Feb 16th: Bench followed up and has been far more responsive and active in completing my books. Appreciative of the effort the team has made to make up for the initial issues.
----
Signed up for Bench in early November. It's the end of January and they still haven't completed my books. I've followed up multiple times but not a single month has been completed yet.

"I was initially happy with my service"

I was initially happy with my service, then I realized I was having to categorize the same expenses for them over an over again.

It was difficult to get in communication with the team due to my schedule. When customer support tried to reach out I wasn't able to schedule a time since only a few were available.

I ended up spending almost as much time as I was previously. Just not worth the cost.

In the end my books I paid for were still not complete. I have the same missing categorization files even for months I paid for.

"Kit and Stef are five star team members"

Kit is an outstanding salesperson with comprehensive product knowledge and superior customer service and support skills. Stef supported us on the back end and was professional, responsive and also had outstanding customer service skills. Our experience with Bench was amazing!

"Amazing Experience with BenchRetro"

Amazing Experience with BenchRetro - they had to go back and redo all the bookkeeping for 2019 and 2020 for both of our businesses. The team also suggested us a company that helps to resolve any past tax issues. So now our books are very easy and taxes are filed and clarified. Great Communication, very detail oriented. It was a pleasure working with the team.

"Very helpful end of year tax advice."

Very helpful end of year tax advice.

"Great Job! Great Staff!"

I think they make it really easy. It has taken a little time to get things going so thats made it tough. Otherwise the team is really helpful

"Absolutely fantastic"

Onboarding was very smooth, and bookkeepers are very responsive and on top of everything. Wish I had subscribed to this service years ago.

"Such a blessing to have a dedicated…"

Such a blessing to have a dedicated professional like Janella Barrett helping a small business owner like me. She is amazing and people like her make Bench, an amazing service.

"Overall impressive but with some caveats"

Overall impressive but with some caveats. The service is designed for small businesses that are pretty simply set up. Our business has a number of unique properties that didn't fit neatly into bench's service. As such, it's taken a bit more work on my side than expected. But I would say for most small to medium-sized businesses, their service is pretty seamless and excellent compared to working with most traditional accountants or accounting firms.

"So helpful!"

The Bench team has been incredibly helpful getting my small business organized. They’ve worked with me with categorizing transactions and keeping everything accurate. 100% recommend!