"Excellent suitcase. Priced well. looks fabulous."

For the moment have only taken 1 trip so very early to say if it will stand teat of time.
I concern would be if marks and scratches would leave permanent marking on case so far they all come off.

"Really good."

The service and the product couldn't have been better

"excellent service and products"

Excellent service from ease of ordering to rapid delivery. I have now bought two suitcases and found them superb value for money. I have already recommended Karabars to friends and family.

"Size matters"

It's so difficult to buy a case which is an ideal size for a two week holiday, which, when packed to the full, is within airline weight requirements. This 79 litre case is ideal. So easy to manoever too with 4 wheels. Delighted with it.

"First class service as usual!"

Excellent fast delivery, great value product, would highy recommend

"What service - even when I didn't like my first choice........"

I ordered a large wheeled holdall which arrived but was far too big in volume..... I contacted the Customer Service team (Amy & Suzanne) who were very helpful; ensured that my 2nd choice (a great Jeep wheeled holdall) arrived and my original one returned.

this is the 2nd time I've bought from Karabars and would recommend both them and their products

"Good value products, would recommend"

Good value product, quality exceeded my expectations, item well packaged and delivered on time. Very pleased.

"Top product"

From order to delivery 4 days product is a good robust case ideal for the frequent traveler it is very agile and manovrable.

"Shame about the lack of service!"

I can't comment on the bag I purchased as it arrived after I left for my holiday. I purchased it on eBay with delivery stated as Yodel 48. They used Hermes instead.

I know Hermes doesn't have the best reputation but it is at best a 3-5 day service and had Hermes been stated I would have opted for express delivery or another option.

So it's the after sales service that counts right? Not with Karabars, they are slow to respond, ineffective and defended themselves by stating "We use both Yodel and Hermes however they offer the same delivery service (48 hour tracked delivery)."

So I am off without the bag for my holiday. Had I had an apology or some attempt to correct the situation, I would have been happy. As it is my recommendation is go elsewhere. I will review the bag once I return from holiday.
...
Back from holiday which would have been easier if Karabars had delivered as promised via Yodel and not Hermes. The Jeep brand bag seems fine and matches their description. I can't comment as to it will survive with real use as it will be some time before we are away again.

In short I would suggest the the Jeep brand products seem okay but Karabars do not know how to communicate with slow or very inaccurate replies. Their customer service really does not care, they will ignore you for as long as they can then make feeble excuses for their poor service.

You will note that they contacted me on here two weeks after failing so abysmally. I will not be replying as I have no wish to hear more excuses that are just plain wrong. In short I will buy elsewhere and my advice is to do the same.

"Fast, efficient, good range, good packaging."

I know there are great quality items. I just went for the cheapest for a 2 or 3 times use item and it is ok. Everything around it was excellent.