"Products ordered in April not arrived by July"

Products ordered in April, haven't arrived yet.
The site is actually shipping the products from outside Europe.
I have asked for a refund a month ago, despite 5-6 emails, I got only one reply saying my request will be forwarded to the right department.
Poor customer service. And probably not much honesty is dealing with customers. I don't have much hopes to get my money back.

"Complete scam"

Ordered an item 2 months ago and still not received, been fobbed off for 3 weeks now and still getting nowhere. Wish I’d seen these reviews before I bought something with them. DO NOT USE THESE SCAMMERS!

"SCAM - AVOID AT ALL COSTS"

I ordered some monkey bars to add to a climbing frame I am making for my child's birthday. Initially it seemed legitimate as the price for that particular item was reasonable. After I didn't hear anything for a week I googled the company and found the reviews on here which made me worried. I tried to contact them but as others have said there is no way to speak to an advisor on the phone and you have to leave a voicemail. I emailed the company and got a reply several days later saying that they would be in touch when my item was in the UK. Today is the delivery deadline they set out in their reply and needless to say I have had no update on my item.

I do not believe that my item will ever arrive as they are clearly a scam. I am now nearly £60 out of pocket and face disappointing my child on their birthday which is difficult enough in a pandemic.

I have reported Toyscentral UK to my bank and emailed asking for a full refund. I will edit this should I receive a refund.

"EXTREMELY OVERPRICED"

Im just here to tell you how this site is a big scam they are literally giving unbelievable price for example a model kit you can buy for around £18-20 they give you a price of £600 Im not kidding you, thats x30 time the retail price.Please dont buy from this place

"Daylight Robbery. Horrendous Customer Service. Avoid!"

Avoid this company! I thought I was buying 12 Fisher Price cars (as shown in the picture) for £37 (including P&P) only to discover in the description that i was buying a small plastic toy car for that amount!

I called to cancel the order but you can't speak to a real person, only leave a voicemail and nobody ever calls you back. I emailed as well and eventually got an email response which ignored my cancellation request and just advised me that the product would be with me in July. I knew that! I didn't want it. I wanted the order cancelled! I don't know if they had poor English or just chose to ignore me but I've now checked the Toyscentral account (I had to sign up for an account) and it's been dispatched. They flat out ignored me.

The product had misleading advertising and did not make it clear enough i was only buying one car.

I'm just hoping now that i won't get the product. They are pretending to be a UK based company but the items are coming from the USA and I suspect their customer service team are in India.

I usually research companies before I purchase goods from them but tired from looking after a one year old, I was just keen to get the cars which i was struggling to find anywhere.

From now on I'll check every site and their reputation before throwing away £37 hard earned cash!

They don't deserve one star. Zero from me!

I'll edit this review and let you know if I receive the product. I imagine if I do it will be more hassle than its worth to return it! What a waste!

Edit: they eventually said they'd cancel and refund the money and I'd get it in 10-12 working days. I didn't get it and emailed them and they said there had been a technical difficulty with the refund and that the parcel had been delivered. They offered me a 15% on any future purchases. What a kick in the teeth. Awful experience. Going to see if my credit card company can do a chargeback so I can try and get my money back.

"Ordered a toy 12 weeks ago"

Ordered a toy 12 weeks ago, my money taken instantly. Countless attempts to make contact, unanswered for weeks on end. It is SPAM. I should have known with the poor written responses.

"Don’t be fooled"

Not worth the stress, please do not buy from this site. I spent nearly £100 on a present for my daughters birthday, the money was taken straight away. After 8 weeks I had still not received a dispatch email and my queries were being ignored. You cannot get through to the company on the phone. After 6 emails I had a response saying that the item was in transit and should be dispatched within a week. 3 weeks later and it is my daughters birthday, of course no dispatch email, no present, £100 down and feeling foolish to be a victim of a scam. Don’t be fooled

"Scam!! Toyscentral UK not Toycentral is a scam business"

Please beware this is a scam business based in Mumbai, India! It has set itself up as Toyscentral UK a copy of the Toycentral business in the UK!
1 is (toy)central genuine and the
(2) scam business is (Toys)central.
They take your money straight away but no toys arrive! A slip n slide was ordered with the hot weather! I'm sure I'm not the only person to get caught! £73 was taken from my account! No email or any correspondence from them when contacted! Shame on them! Disgusting..

"Scam, don't waste your time"

Bought something from them. They took my money immediately. After 10 days the item still hadn't been dispatched. I messaged inquiring about it, no response. I waited a day, then messaged saying I would like a refund, no response.

I eventually got a refund, but only after I messaged a third time saying I believed the website was a scam. The money hasn't actually went into my account yet, so I guess we'll wait and see.

I'm rating two stars because I eventually got a response out of them, which is a lot more than other people seem to have got.

EDIT: I've got my money back, so at least there's that.

"Do not buy anything from this company"

Do not buy anything from this company.
IT IS A SCAM...!