"Well done to the staff in IT Star in…"

Well done to the staff in IT Star in Tullamore. Both sales assistants, Nick and Caitlin, were super helpful and friendly. I had an issue with a tablet that I was struggling to get resolved and they really were so accommodating. They didn’t rush me or make me feel like I was being an inconvenience which was the case in a different shop. Whilst there I had a look around and the shop was well stocked and tidy. Thank you both for your help. I will definitely be back in the future.

"DO NOT GO TO I.T star in…"

DO NOT GO TO I.T star in balbriggan!!!!!

I went to this store 2 weeks ago and asked can my back camera be replaced. They told me to come back as they needed to order the parts.
I then called in one evening and they told me to come back as the technician was not in the store, to come back on the Wednesday. When I came back on the Wednesday they told me the technician was on her lunch to come back in 5 minutes, I came back 15 minutes later and she still wasn’t back, they told me to come back the following day.
When I called back (today) the lady serving me told me to wait for the technician once again and it will take an hour to get my phone back. The technician was came back and was very rude and was serving other customers while serving me. She told me to leave my phone number and to come back two hours later. I called back two hours later and the technician and another girl that was working there were sitting down eating a pizza and told me they couldn’t fix my phone to call back after Christmas. They never had the decency to call me and tell me they cannot fix my phone. Service here was absolutely dreadful and I will make sure to tell my friends and family NOT to come here.

"AVOID this place"

AVOID this place! They will charge you for the breathing on their premises.
I wanted screen protector for my phone, they offered me first „best” silicon option, without checking it cover front camera. Then blamed me I should say it..
I back to the store after they confirmed they have another cover, fitted for my phone.
However it wasn’t right size, after they applied screen protector, my phone case didn’t fit, so the sale lady tried to push me to buy new phone case. She wasn’t happy when I said no. She got another protector, and tried to charge me additional money for it. On top of that this protector survived two weeks… very poor quality and not best example of customer service

"fixed my cracked phone screen"

fixed my cracked phone screen in under 20 minutes for the small sum of 65 euro. It looks like brand new, very satisfied.

"Buying a laptop…"

I went in last week to buy a laptop and choose the one I wanted so found a member of staff in order to make the purchase. The first staff member took the laptop off display and brought it behind the counter to remove the sticker with the price tag and specs, somehow while doing this he managed to leave with no explanation that someone else was going to serve me and a second staff member continued preparing the laptop. The new staff member then walked out onto the shop floor and started to serve a completely different customer, leaving me abandoned at the counter, while someone else behind the counter just stood there. Eventually after about five minutes minutes he returned to serve me, however at this stage realised they didn’t have the charger for the laptop so started trying to find it, after several minutes faffing about with someone else who worked there he took out of a box a power supply which was obviously not the manufacturers own one. Being conscious about the risks of using generic accessories I questioned about the charge and was told they couldn’t find the original but (and this was the highlight of my experience) they would sell me a different charger, so not only did they not have original charger but they wanted to charge me even more to buy a different charger. At this stage I left, which to be honest is a shame as I’m still without a laptop!

"repair my Apple Watch"

I spent 120€ to repair my Apple Watch 2 months ago, and now it’s broken again. Really bad service. Don’t go there.

"Overpriced Counterfeit Product"

Purchased a pair of Apple Earpods for my brother which were €30, mind you they are actually €19 on the official Apple website, as I needed the headphones that day. Was a bit shocked by the price but didn’t think much of it. Two weeks in and my brother has complained that they emitted static noise and other sound issues, then finally snapped at the lightning connector. Surprisingly enough the EarPods are actually fake as the manufacturer serial number and tags were made up. The tag literally says “Designed by pple” not “Apple”. Build quality is poor and was an obvious sign it was fake. Will not buy from here again as I not only got ripped off but also sold a counterfeit product.

"Successfully addressed problems with MacBook"

I was recommended to IT Star by a friend. My 2015 MacBook was showing a battery error. The guys replaced the battery and all appeared to be well. However, a few weeks later it refused to boot up. I went back to the guys and they identified a problem in the motherboard. Since the laptop had been with them for the battery issue, they addressed this in a very comprehensive manner. I am very satisfied with the service from IT Star and have recommended them to others.

"Bought a brand new Iphone in this shop"

Bought a brand new Iphone in this shop, paid in cash and now I'm seeking help with warranty and they can NOT help me with that.
Deplorable after sale customer service.
AVOID this place

"Easy to deal with very experenced staff…"

Easy to deal with very experenced staff and quick and easy process