"Brilliant customer service"

First time ordering with this company. Brilliant customer service. Small issue sorted out quickly and efficiently and immediate response to email. Very impressed and will shop with them again.

"Super staff, great product"

Really helpful and patient customer service staff who did everything they said they would while we were preparing to order, fantastic product (all 40m of it!), and super helpful customer service staff again when I had to order two small bits that we had lost on transporting it to our house in France! Will definitely use this company again!!

"My rain chain arrived quickly and in…"

My rain chain arrived quickly and in very good condition

"Arbour"

I ordered an Arbour from them it arrived on time and was very happy with there service would buy from them again

"Prompt delivery"

Prompt delivery, great product and super value

"Disgusting customer service - Do not use!"

Disgusting customer service! I have been trying to send back some unused fence panels for nearly 2 weeks now - using their customer service form on their website as nobody ever answers the phone. Several times I was told to log into my account to process a return, then my ticket is closed. I respond to the closed ticket and no reply, so have to start it all again. I was unable to log into my account to process a return as I checked out as a guest! I finally get to sending my return back - they advise they have a preferential rate with Dpd however upon contacting Dpd, the item is too big to send back with them. So instead of costing £5-£10 to return, it has cost me £70! They are now saying one of the items are damaged so won't refund, despite the box being unopened and actually arriving with the fence panel legs sticking out the box. We Sellotaped the legs into the box to protect them, but they are saying the top of the fence panels are damaged, despite us not even opening them. I have submitted photo evidence showing the box upon arrival and no difference. So in total, £200 of items returned, at a return cost of £70, then them refusing to refund a panel that was damaged on arrival - £30. A £200+ return has cost me £100 to process. I would not recommend them at all, atrocious customer service and accusing the customers of damaging items, despite photo evidence!

"Simples…"

The items I bought were competitively priced, the site was easy to use and the parcel arrived well packed. Thank you!

"Exceptional company, highly recommended."

Very happy with the service, price, communication and the delivery. Exceptional company, would buy from them again without hesitation. Highly recommended!

"ceramic measuring cups"

Ordered some ceramic measuring cups, which came promptly and unbroken unlike the previous 2 sets that I had ordered from a well known online service!!
Very pleased

"You did what you said"

I ordered this fencing on line. It was very easy to order. I had an email informing me that I had placed the order and it would be with me within a few days. I had a few suggestions regarding the delivery, i.e. to check the parcel over to make sure it wasn't damaged, which is very good I feel, as often parcels to arrive with damage. Everything was fine. The goods actually arrived right on time. Which I really appreciated. I would certainly use this Company again.