"GH property manager"

Since Kimberley Bushe became property manager for my building, the service provided by GH Property has significantly improved. She has explained requirements clearly and has been eager to resolve issues.Kimberley works closely with owners to make improvements.

"Just don't use them"

Just don't use them. They told us our lift was unusable and needed an external staircase to fix it.

Two weeks after we sacked them the lift was back working.

The lift company basically told us they were lying

"Poor service poor understanding of building structure and lease contract"

Please contact me directly for further information regarding my experience with this company.

On their website they stated thar they were a member of the PRS scheme,I rang the PRS up and they said they were not a member in Jan 2023, this company only joined the Propertyy Ombudsman Jan 2023 after I discovered they were not a member

The employee Liam O Sullivan made a false allegation I have the evidence its in writing that "calls are recorded That I have been making abusive calls to staff" ( its not my style) The company has been sent a cease and desist letter.

So please provide the alleged transcripts of these abusive calls? This company have not provided them.Their data protection officer said they don't record telephone calls

Sharp practices charging for items not recoverable from the lease ...one year later after they kept the money for a year returned monies which are not service charge costs and won't provide the building insurance receipt in breach of the lease

"APPALLING TREATMENT by G&H Property Group"

If you are a landlord - steer clear.
If you are a Tennant and you find this company in charge of your property management - consider moving.

Inept. Rude. Hostile.

In my time dealing with them (approx 3months) I have had to:

•Send three urgent repair requests; no response to any
•Send a Breach of Duty Notice; no response
•Lodge and attend a VCAT hearing: order forced them to complete repairs
•Educate this company on my rights as a Tennant
•Consistently advocate for my rights
•Educate them on the difference between A Notice to Vacate and an Intention of Notice to Vacate form
•Hold them accountable for their inability to provide accurate and consistent information pertaining to rent owed and incorrect rental ledger data
•Lodge a second VCAT application to recoup my bond after false claims where made regarding the state of the property: currently awaiting a reference number for the case
•Remind them of my name on several occasions: they refer to my by the name of the owner of the property regularly in writing
•Due to the nature of the hostile interactions with them, their ineptitude and lack of communication - I ended my tenancy at a property where I have lived at for 3+ years.

I am so disappointed in their service and that the property owners engaged their services. Daranee/Gavin Zeitz of G&H Property Group: Please return my bond in full and I will happily retract my public review of the company as well as the most recent VCAT application.
I look forward to your reply.

0/10
No stars
Would not recommend
Unsubscribe

Annie Murray
237 liberty parade

"Lauren Smith"

Lauren achieved in a few weeks what had been an ongoing problem for a few years.

"Very professional and friendly team"

Very professional and friendly team. GHPM is doing a brilliant job managing our block of flats. Five stars

"A great company !"

Great company that offers a great service. We have been managed by GHPM for a few years now and are very happy with them.

"GH Property management Services"

GH Property management Services, have being managing our Estate for number of years, i am very pleased with their services, they work on very high level, and very professional. Five stars!

I would highly recommend their services.

regards,
Stephanie

"I do have hard evidence for all of this."

The 2019 accounts were 9.5 months late. The 2020 accounts are currently 4.5 months late (from the longstop) and counting. They have ignored informal AND formal requests for access to Company registers and back-up invoices for the accounts even though they are legally obliged to give access to them or a copy of them. Money I sent them for photo-copies was misappropriated and I never got ANY photo copies. Their vote counting at our last AGM was a shambles which rendered all votes invalid. Their MD is offensive in every other letter and visit. Unfortunately, the good staff have left GH and it seems to be going from bad to worse. Deadlines seem to mean nothing to them with budgets, invoices, maintenance etc dealt with only when they feel like it. Questions go unanswered for months or never get answered. Last year the MD made false reports to Companies House. When challenged, he tried to blame someone else as an 'admin error'. Only last week, they tried to get us to pay hundreds of pounds for repairs to a Southern Water manhole that SW were already planning to repair!?! Why?
I do have hard evidence for all of this.
Make sure you read the other reviews.

"Unethical, unprofessional behaviour, unauthorised payments made."

Will the unethical, unprofessional behaviour by GHPM ever end? Yes, since GHPM terminated their services right before our AGM where we would've done the same.

Any GHPM clients are strongly advised to check their accounts!

Liam O'Sullivan, CEO of GHPM confirmed that they paid themselves the major projects fee on the 11th October 2019. I can confirm this in our bank statements as well. Problem is, an email from James Harvey Hunter (Project Manager of works and previous GHPM Director) on the 30th October 2019 confirms that "; they’re making good progress but still a lot of the window work to do". Based on attached photos the major work was clearly still in progress. We were first notified that GHPM believed the major works were completed via email on 7th January 2020.

The GHPM Major Works documents clear states the procedural order is:
- Works Commencement
- Completion of Project
- Snagging
- Receipt of Guarantees
- Final Fees and Completion Sign-Off - GH Final Fees applicable

Pretty obvious there has been multiple breaches here:
1. Payment of fees to GHPM occurred well before project was complete.
2. We were never notified that this payment was made, therefore approval was never given.
3. Snagging has never been approved but final item was not addressed until 11th August 2021.
4. Guarantees? You're having a laugh.