"What a shame...."

Really nice coffee when the capsules work. Had to throw half of my order in the bin due to the foil not piercing. Very disappointed, Gimoka have not got back to me, they should be ashamed of their customer service. I am still waiting for them to rectify. Having read other reviews on Amazon others have experienced the same with capsules.

"AVOID AVOID AVOID"

AVOID AVOID AVOID
Wish i read the reviews before ordering!!!!! normally dont use anyone new without doing this.
ordered 128 capsules on 15th December 2020 recieved 32 capsules Xmas but nothing since, no explanation for the rest of my order thats incomplete,dont think anyone is there
SHOCKING SERVICE plenty more coffee suppliers luckily, cheaper and 48hr turnaround

"Ordered on 20th Dec & still no sign of…"

Ordered on 20th Dec & still no sign of my order.
Have emailed & phoned them 5 times and had no response whatsoever.

Looks like they might have stopped trading tbh, but still taking payments.
I used Amazon pay & have made a claim & reported them.

"Tried ordering coffee for my dad"

Tried ordering coffee for my dad
I signed up and went to pay eith my debit card and was shown unsuccessful payment. I then tried paying with my credit card same message and same with paypal. When i checked my bank ive had 3 amounts taken. Have had no confirmation email of order. Have emailed to say i only want 1 order and have had no response. Anyone else had this issue?

"Never again, plenty of good suppliers around!!!"

I've ordered coffee pods and received only half of them. Of course, they have charged the full amount. Wrote to the customer service several times, no reply. Tried to call them, again no reply. In the end, I had to involve PayPal for refund. Highly unprofessional and bad customer service. Avoid buying from this seller at all costs!!!

"Even more disappointed …"

Still no sign of my order placed in september they kept saying it would arrive as reduced staff and i have got fed up emailing them and as i can see lots of other buyers are having the same problem

"No sign of order and no response from customer service"

I ordered capsules on the 5th of October, over two weeks ago and the website still just says processing. I have emailed and have gotten no reply yet after 5 days. Very disappointing so far.

"Great coffee"

Great coffee, excellent service. Arrived the next day and it’s every bit as tasty as the Lavazza. It’s my second order and I see no point going elsewhere.

"I've bought coffee beans from Gimoka…"

I've bought coffee beans from Gimoka for a number of years and found them very good quality and great value. Service and delivery have always been excellent.

"Do not use this company, ever!"

Do not use this company! They supply capsules of varying weights, despite a legal weight declaration and need to be reported to a trading standards officer. Some capsules are devoid of any coffee and, including the foil pack, weigh less than 2 grams. The company refuses to reply to any form of contact, including their own customer contact form!!!