"Appalling"

Appalling. I bought one of these ridiculously expensive chocolate bars and was extremely lucky not to break a tooth on a cherry stone (a massive one). When I wrote I was told they aren't responsible because it says on the back 'may contain fragments of cherry stone'. (This was a third of a cherry stone). I told them what they needed was not a disclaimer on the back but a large warning on the front. I sent my address for them to send a bag to collect it. This was 3 or 4 weeks ago. Nothing. I emailed today and got an illiterate reply, or possibly one written by AI as it was also generic. Don't be fooled by the fancy packaging. These people are incompetent and they couldn't give a d*.

"Ticks All The Marketing Boxes"

It sounded exotic far away Mexico.Montezuma.
But its only West Sussex.Still I support Southern Enterprise.
I went in.The boxes began to be ticked.Attentive Service helping me select a MILK 3 pounds bar.Colourful packaging.(were the paper trees organic?)Nice blurb on back about how everything was wonderful.Consume without Guilt.Oh but no cash.Card only.Then Stern looks plus a frown like I was some sort of Middle Aged wierdo who didnt 'get it'.At home I unwrapped the sealed pouch.(1 Brownie point)A Marketing Mans Dream.Do XYZ in High St you will make money.
Munched the product.It tasted of
well nothing.After 30 seconds I felt what was all that about?I was left with some nice empty packaging.Nice Marketing.They got my curiosity and three quid.Well done.File under School of UK High St
Chain Marketing .
Going back?nah.I hate bitter dark chocolate.
Then fell into a deep sleep.(Maybe coincidence)
Next day I was able to compare to 6 pounds bar Venchi Valhona etc from Continental Producers.Elsewhere in Town.

"Best dark organic chocolate ever"

Finally found a chocolate that is 100% cocoa dark chocolate. I absolutely adore it. It goes very well with my black coffee. I ordered the 12 pieces pack that gave me a decent discount.
I love the fact that now you can personalise the cover and this can be a great gift.
The delivery was fast and smooth.

"Giant dark chocolate buttons, no longer giant and no longer the same,"

Earlier in the year, Montezumas had a production issue with their 74% dark chocolate buttons and somehow these totally changed, were tiny and tasted very different. They went out of stock and I was assured by one of their Customer Service Staff (who acknowledged there had been a problem with them) on the phone, that when they came back into stock in May, they would be exactly like they used to be. They came back in May and I ordered 10 packs to see me through a while. I can’t buy them locally, so tend to buy ‘in bulk’ on line.
I usually have just a few after dinner as a treat. Unfortunately they’re still not the same, they’re mottled, not smooth and shiny like they once were, are all different sizes now, certainly not giant and they taste totally different to how they used to. I know it’s only a chocolate button, but i thought I’d found the perfect dark chocolate and it was something I used to enjoy.
I gave Montezumas some feedback on their CS contact us form last week and told them of my disappointment. I asked if there were plans to make these like they used to be, again, but I’ve had no response.
I’m very disappointed that I ordered so many, (my husband is now eating them, but is struggling as he said they’re not nice) but I’m more disappointed that I trusted Montezumas when they said they’d be the same.

"Montezuma's Absolute Black with Orange & Cocoa Nibs: A Delicious and Well-Made Chocolate"

I absolutely love Montezuma's Absolute Black with Orange & Cocoa Nibs! It is the most delicious dark chocolate I have ever tasted. I highly recommend this chocolate to anyone who loves dark chocolate!

"More Chocolate. Less Guilt."

I have cut out sugar but Montezuma's 100% range gives me chocolate options. It's also a massive plus for me that they have made such an effort to be demonstrably sustainable in their approach. Excellent work.

"Amazing chocolate!!!"

Amazing chocolate!!!! Christmas and Easter are so much better with this company around, keep up the great work!!!!

"Yummy chocolate and quick delivery"

Yummy chocolate and quick delivery

"Great customer service staff"

After typing montezumas into search engine and seeing the low score I wanted to add balance by saying I've only had positive experience with customer service, particularly Jacqui. I had a personal reply and friendly interaction. I am find of the dark choco box. Opinions on product are separate to that of customer service as I see some reviews are scoring the product. Please don't be deterred in purchasing a product thru make for a unique gift.

"Worst tasting thing I have ever put in my mouth."

Worst tasting thing I have ever put in my mouth and that's saying something, I ate a pinecone once as a kid, this was by some astounding feat of achievement, worse. I'm impressed. I'm actually a bit impressed. If you have someone you hate coming around this festive season these are a perfect gift.

In a fit of misguided impulsiveness I made one of the bigger mistakes I've made this year and I bought their garden party box. The quality is reminiscent of dried out mud pies made by toddlers in a playpen, and tastes like a mouth full of bitter cocoa powder straight from the can, if someone had mixed said cocoa powder with a chemical desiccant that's banned by at least seven countries. It actually sucks the moisture out of your mouth.
Honestly, there are plenty of other far nicer tasting dairy free chocolate out there for about a third of the price that wont leave you feeling like you need to scrub your tongue with industrial strength toothpaste and wirewool.

Drawn in by the deceptively adorable names and cute packaging I bought these as a rare treat for myself. Mistakes were made. The taste has lingered for about an hour now. I can still taste them. Ugh.