"Stay at Pocket with Latitude 50"

This was our 3rd stay with Latitude50. We stayed at Pocket in Rock. Lovely clean, well equipped property with great access to everything. Our only issue was that the property has underfloor heating and it was very cold in the evening and didn’t have a log burner ( our mistake as we thought it did). The room stats were set very low in the living area and were locked. However Latitude were very efficient and came around the next morning and unlocked them. The heating in that area still struggled to get very warm, could do with additional heat source, log burner. Would be perfect in warmer weather.

"We love staying with Latitude50…"

We love staying with Latitude50 and have rented in Polzeath, Port Isaac and Rock. Very responsive team and the accommodation is always well cleaned and well equipped. They answer any questions you have during your stay politely and efficiently. Seem to be higher end of the market so you know what you are getting. They are also v transparent and do good deals of properties are available last minute. The welcome pack is always a treat - the Cornish Moo milk is something else! My children love it!
At the most recent property, Driftwood in Polzeath, we felt little things that other properties via latitude50 do so well were just a bit missing ie the towels were small and not v nice, bedding not v soft, horrid loo roll and missing some of the nice products the other properties provide. However the location was amazing and the property well equipped.
We always find the kitchen well equipped and quality of houses really good with latitude50 and as we said the team are super friendly and responsive.
We will book again!

"5 stars"

Our fifth stay with Latitude50 and we wouldn’t holiday with anyone else! We had the most incredible weekend away storm watching from our fabulous property. The house was spotless on arrival and the Latitude50 team were brilliant from the moment we booked. The Boathouse is well-equipped and in such an amazing location. We would highly recommend booking with Latitude 50, they have been brilliant.

"Penmorcom polzeath"

We visited Penmorcom house in April this year and have just returned from a second visit in November.
We had a great trip both times but did notice a difference in our second trip. The house wasn’t quite as clean. The bedding although clean was stained and the house showed signs of wear and tear a little, which I guess you would expect with use. We had a lovely week with no issues to have to contact latitude 50.

"Lovely stay, disrupted by dirt, and broken appliances"

We had a lovely stay at Pinetree Lodge, there were a group of 10 of us and the house became home for a week of sea swimming, and relaxing. However our trip did not start out so wonderful, we were told by Latitude 50 that there would be an oven replacement on the second day of our booking, this meant that for about 3 hours work men (who were lovely to be fair to them) were in and out of the house. Although we had been notified of this work, it feels crazy that this wasn't changed before our booking. We would have been able to look past this, however, when we arrived the house was very dirty. It's like it had been cleaned a month ago and had been left empty, so cobwebs were in every corner of the room, dust on all surfaces and picture frames, dog hairs on seats, and the worst was the light fixture literally falling out of the wall leaving dry wall crumbling on one guests bed. We reached out to notify the agency, having cleaned this all ourselves to get ready for our guests arriving (we didn't want them arriving to a whole team of people, workmen and cleaners alike)
I reached out to Latitude 50 to see if there could be any compensation for another stay etc as I had already paid in full but nothing has been done to fix this, thus the slightly soured review.
Holiday homes should be clean and working when they are rented out.

"Mencarrick"

Mencarrick - we have used Latitude for 16 plus years and always had good experiences. Some properties better/cleaner than others but overall really pleased with them. This year different story, when we arrived at this property the first thing you see is outside table and bench which looked like they had been attacked with Jetwash, and then someone had got fed up and not finished the job. They were a right mess. Secondly, I always look around the property to see if it needs a clean. There were areas around the windows and doors which needed attention to remove cobwebs, dead spiders etc There were a few marks on the carpet and sofa. At this stage I should've taken photos but I did not (even though Latitude take a deposit which does not get refunded until a week or so later) I trusted them to be honest with state of property! Lesson learnt always take photos or video to protect yourself and make sure it has date and time on it.
One week after returning from our holiday I got an email from the finance department to ask what the marks were on the outside table and the sofa. My reply was I did not know and they were nothing to do with us. Firstly, we do not take a jetwash on holiday with us and secondly we always take our own throws to use on sofas.
Another week went by with no news from them, in the meantime I took legal advice and was told to ask to see the property inspection notes and photos prior to our arrival etc
Then a standard email arrived to say our deposit would be back with us within 5 days! No apology no explanation, no reply to my emails! This is no way for a company to treat repeat customers.
We will not be using this company again and in future I will make sure we cover our backs with photos/videos. We trusted this company but things have changed, change of staff, policies, who knows, but the trust has gone and so has our business.
Also I noticed that a lot of the previous properties which were with Latitude are now with another holiday company.


Thank you for your public response, however I can categorically say I have not received any voice messages from your company and would be interested to hear the recording you have listened to. Its a shame that it has taken this review to get some feedback. We would be interested to see how you can improve upon this experience, you have my contact details. As I have perviously said we have used Latitude for many many years with no problems. And last year when we had a personal problem the staff were so kind and helpful. Its a shame this has blotted the trust.


So the response was just for the public! I asked you to contact me on 25/11 and nothing, just goes to show my original opinion was the correct one. Hope you improve your customer service otherwise its another company in liquidation - sad after all the good years.


15/1/25 I am still waiting for Stephanie to find that phone message or at least contact us in person! Always live in hope :)

"Onan, Port Isaac"

The apartment was as promised, modern with all the facilities needed and small welcome gifts on arrival.
Port Isaac is minutes on foot where you’ll find fantastic food, drinks and the Cornish harbour village atmosphere.

"2 Slipway, Rock, Cornwall"

cottage was lovely with a sea view but the furniture was a bit old and tired. Our accommodation stated dog friendly but our dog was not allowed in any of the bedrooms, not allowed on the settee or any furniture and dog bowls were not to be placed on the carpets or wooden floor! Not sure where we were supposed to place the bowls! Luckily we brought a mat. It put us on edge a bit and felt like we had to be really careful the whole week when we should be enjoying our stay with our family dog.
There were stains on the settee and cushions and underneath the settee was disgusting. We had to wash a lot of the cutlery as it was quite dirty.
We were also asked to put rubbish in black bin bags before we left but they only provided one black bin bag.
We gave the cottage a good clean before we left as requested by them.
Rock itself has a beautiful beach but not much to do there.
We had a good holiday overall and I would possibly use the company again. They don’t give you your deposit back until ten days after your departure though which I don’t understand why they need to keep your deposit so long! My other gripe would be the dog friendly issue as clearly it wasn’t and the cleanliness within the lounge and kitchen. Especially with the amount of money we paid for the week.

"Latitude 50 Galena Polzeath Cornwall,"

We stayed at Galena Polzeath Cornwall,
a family celebration in late September. The house is wonderfully equipped and spacious; it felt very luxurious. We had a week there and really enjoyed our time in the holiday home and surrounding area.

However what impacted upon our holiday experience was the lack of customer care from Latitude 50.

One day we returned to find the keys for our holiday home on the doormat outside. These were clearly labelled with the name of our rental - and it was only by sheer luck that someone had not entered and stolen all of our possessions and car! We contacted Latitude 50 who blamed this on a contractor and promised to get back to us. They never did.

Prior to us leaving (on time) contractors began arriving to clean the hot tub and begin cleaning the property. We were asked to move our car quickly by a rude and entitled contractor who also insisted our neighbours in the holiday rental next door swiftly move. He had no consideration for us, our wellbeing or that we had just finished our holiday. It became a difficult situation to effectively try and manage a whole crew of people who were landing on site and once again there was no consideration of customer care during this time.

As other reviewers have noted, Latitude 50 do not appear to be concerned with repeat custom or engaging with customers effectively. This experience has ensured we would not use them in the future.

"Amazing service thank you "

My husband and I are regular customers with latitude 50. They offer a very friendly and efficient service. We have stayed in four of their properties and all have been superb. I would highly recommend them.