"I think they do a good job"

I think they do a good job. I am a “Saint Seiya” collector and I have gotten most of my figures thanks to them, since they have the best prices on the market. In addition, they are quite fast when it comes to shipping the products and their reward system helps to get good discounts. good job Luna Park K.K

"Absolutely horrible experience"

Absolutely horrible experience. Purchased the special edition of the FF7 Remake OST for 300,000 yen or roughly $322 AUD after conversion. Took almost a whole month for the product to arrive, only to receive the normal edition which you can find anywhere for as little as $100 AUD. The whole purchasing process was a little annoying too, was provided an invalid tracking number with no updates for a week and a half. Stay as far away as possible from this company, believe all the negative reviews.

"Smooth experience"

Easy to use site, got my product shipped in good time and pricing was what I was expecting. Will go with them again next time.

"My Best Experience shopping with Lunapark"

Lunapark was very helpful for finding limited items that are difficult and expensive to find and pre-ordered. Communicating with them was easy and they response right away. I never encounter any shipping issues with them. Highly recommended Lunapark if your trying to find any japanese toys, anime action figures and more.

"J'ai prépayé une figurine"

J'ai prépayé une figurine, au moment de sa sortie, cela faisait plus d'un mois toujours rien,donc je l'ai contact ils me disent que la figurine a déjà été ramassée. Mensonge.Je contacte PayPal, dans l'immédiat PayPal litige s'impose ,tout de suite après ils m'envoient un numéro de suivi FedEx, la figurine venait juste d'être envoyé, je pense qu'il voulait pas l'envoyer, sans PayPal j'aurai rien eu. Conclusion ne pas acheter chez eux ils sont malhonnêtes.

"Scam attempt with order containing multiple items"

Luna Park is an unprofessional, not to mention fraudulent, seller.

Luna park put ads on ebay that include multiple transformers characters and then sends you only some of them

Do not purchase from Luna Park the Optimus prime + hoist + sound barrier + grapple package that is currently sold on eBay

I already bought it and they only sent me Optimus + hoist

At first they said they would arrive with a second parcel and with the same tracking number. Liars.
Exchange of messages lasted a month
They refused sending missing items or making partial refund, writing messages only to lose time

Forced by eBay, they finally sent me a postal note to make a return with a full refund.
But their hope/goal is probably that I don't return it.

Damn them

"LPstore user & LONG-time Gundam/Mecha/Anime fan…"

I'm a LONG-time Gundam/Mecha/Anime fan and I've been a LunaPark online store user (lpstore & lpprem. sites) since 2021. The reason I still use them is that they have a top-notch / A-1 selection for my gundam collection interests and I haven't had any issues w/shipping, etc. They're pretty responsive and courteous, too, which is a real bonus these days...you're not going to find any online site that's "100% just for you", but the lunapark stores are a great go-to for me! I expect another Fedex pkg today from LP, which is just a 3-4 day turn-around! Thanks, LP!!

"Do not buy from here"

Shipped me a product with damage. Keep responding saying they will send me a return shipping label but never send the label. No resolution for import costs. Overall terrible experience, I have been trying to sort this out for 6 months.

Further to leaving this review, Luna Park are now refusing to provide support:

"We can't issue a return label for you as long as the review remains there, we see it as a deal breaker. If the review was written by you, can we ask you to go back to what agreed, please kindly delete the review then we will issue a return label for you"

"Great customer service!"

Very well packed shipments! Also very available staff via online chat!

"Fantastic online store for oversea Japanese toys and figures collector!!"

I have been a customer with luna park since 2011 and very happy with their shop.

Even I live in Australia, I am able to get many hard to find items from them over the years.

From my experience, their online customer support has been very good, patient and responsive in helping me with my queries as well.

I do highly recommend this shop!