"Excellent."

Jon and his team moved us from Norfolk to near Inverness. Two 7.5t lorries plus our own two were loaded. This was not a small job! Leading up to the day of removal Jon was easily contactable, well prepared and attentive. We were provided with boxes and protective sleeves for mirrors etc. On arrival there was a significant delay (about 4 hours) with receiving the keys, and although they had a busy day the next day all remained calm. Once keys received all was unloaded efficiently and quickly.
A1 were very competitive and a joy to work with.
Highly recommended.

"Good price for a good service!"

Arrived at the time arranged, packed my belongings and moved stuff to storage very quickly. The staff were friendly and trustworthy. Good price for a good service.

"Avoid this company"

AVOID AVOID AVOID AVOID
Update: A1 removals keep attempting to remove this honest review, how many more have they succeed in removing? In response to the reply to this review: when A1 removals cancelled with a very small amount of notice, they informed me that they had permanently ceased trading, this was untrue as I could see from Facebook that they didn't cease trading at all. They were also very reluctant to give deposit back, in fact they only reimbursed me when I told them that I would come and collect my deposit personally.

As A1 removals Ltd have tried to remove this review (along with all other negative reviews) I would like to clarify that this review is about a service experience, not a purchase with A1 removals. They never actually moved us. We had a contract for them to move us (with a deposit) and they cancelled and breached the contract less than a month before they were due to move us.

Avoid this company. I accepted a quote, signed a contract and paid a deposit to A1 removals. They cancelled a month later and lied saying they were closing. This meant I had to delay my move. I luckily have an overlap with 2 properties, but other people might not be so lucky and could end up stuck. I only got my deposit back after repeated emails and telephone calls.

"Very effective and efficient team given…"

Very effective and efficient team given the short notice to pack and deliver. Additional help was one of the team members sat in my car and assisted in navigating while the delivery van made its way to the same destination and both of us arrived at the same time. Highly recommended.

"Excellent,professional service"

Excellent,professional service. Took care of everything & made our move stress free.
Highly recommended 👌

"Extremely unhappy"

Wasnt happy with the work done
Turned up hours later than agreed
Didn't complete as agreed
Now avoiding me

"AVOID AT ALL COSTS"

The removal was not complete! I'd booked a move from Norwich to Nottingham, they not only arrived 3 hours later, but they never finished the job!! We had booked for our furniture to be assembled and disassembled, and this never happened! Due to the late arrival at the end they had to leave in order to not incur extra charges on the Van rental or they'd be charging us the amount, so we were reassured they'd show up the next day to finish the job and this never happened. I have called and emailed numerous times and have been ignored. This is absolutely disgusting customer service! I genuinely hope no one else has to face this, as if moving isn't enough of a stress!

I will clarify that we happen to hold the conversation initially held between ourselves and A1 (we do this for work purposes and luckily the call was made on that phone) going through exactly what would be required in the move! So the fact they are trying to say we miss informed them beyond me! Not to mention if they had thought that we misinformed them - why lie that they would return the next day? Why not come clean and explain the situation? Or even answer our calls after it had all happened? The fact as a company your trying to even reply - is ridiculous!

Your employees were not at the property until 2 am!! They left just before 10pm!! If they only needed an extra 1 hour and a half to complete the job! Don't stretch the truth to make your sorry excuse of a company look good! Seen as we're talking about time, did you forget to mention they arrived 3 hours late?!

You say you aren't magicians - but stating you will offer the service and not provide it, is basic customer service no magic required.

I'd also like to add you tried to get this review closed down as 'False review. Never moved'??? That in itself says everything!! Oh so now you know who we are?

"Great removal company"

Great removal company. Very friendly chaps, nothing was too much trouble. Will definitely recommend you to other people!

"Great Move"

Thanks guys, great move, would highly recommend, will defiantly use again!

"Excellent customer service"

Excellent customer service. Very professional, went above and beyond for my family so I will recommend these guys to my friends and family.