"Great service!!"

WOW what handsome young men - definitely made the move more enjoyable! Great service all around. Would definitely recommend.

"We used One Removals to move house in…"

We used One Removals to move house in June this year. They were really helpful and a very professional team that made no mess and very careful with all our belongings.

"Very professional removal company"

Very professional removal company. They moved me from my 4 bedroom house with no problems at all, they were very careful with my items and packed them well. Top lads, would definitely recommend to anyone in the Wimbledon area.

"One Removal made moving houses the most…"

One Removal made moving houses the most relaxing and stress free experience. The workers went far and beyond. They were willing to help in any way. Very friendly staff. Amazing team. I will definitely use them again!

"Very stressful experience, having difficulty claiming on insurance."

I have left this review on Google reviews with photos (as I couldn’t work out how to attach here).

** PLEASE READ THE SMALL PRINT IN THE T&C's BEFORE HIRING THIS, OR ANY, REMOVALS COMPANY **

- Insurance small print:
Whilst the BIG print stated that our belongings were insured to the sum of 60k, the small print (section 9.2 - Limited Liability) has the following limitation:

"in the event of loss or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age and condition immediately prior to their loss or damage, subject to a maximum liability of 40 per item"

I should have read the T&Cs before hiring this removals company, my gym trainers would cost me more to replace than 40.

Further, OneRemovals granted us an extension to the standard 7 day deadline to report damages to them. However, the insurance policy OneRemovals have sent us to fill out does not appear to permit this (even though it is permitted within the small print of OneRemovals T&Cs - section 12.4).
____________

We used OneRemovals (based within Raynes Park - our contact was Joe) in May 2021 to to professionally pack and move our belongings as we relocated from Merton to Hampshire. We have had a heartbreaking experience with them.

Below are some examples (with photos) of our experience.

- Baby clothing was used as packaging material.
Clothing belonging to my 4m old baby was used to package some of our fragile items (instead of using bubble wrap / paper). As a result, we suffered some breakages (one can be seen in the photo attached - that's my Grandmothers 100y old china tea set). My daughters baby blankets and bath towels were also used to wrap glass tea light holders.

- Belongings not left in the correct rooms.
Our belongings were piled into the garage until it was so full, we couldn't open the internal garage door to get to anything. We had hired OneRemovals on the basis that they would leave our boxes in specific rooms. I believe they left our belongings in the garage so they could finish the job as quickly as possible. We had agreed the removals team would video call, to walk us around the house to check our belongings had been left in the correct place, before they left our property. We did not receive any such call.

- Our new home was left unlocked.
The team had posted our keys through the front door before they left. When we arrived, we had to move a heavy plant pot out the way of our garage before we could open it, we then realised this was because they hadn't locked it before they'd posted our keys (and they couldn't access the house from the garage anymore due to boxes).

- Items in wrong location caused great distress:
Our children didn't have their duvets for the first 3 nights in our new home as these left in our garage. Our 4m old baby didn't have his crib either as parts of it were left buried in the garage (it wasn't reassembled as promised either).

- Our furniture wasn't re-assembled.
We were told all furniture would be re-assembled at the new property. 5x beds were disassembled, only 3x were reassembled at our new home.

- A lack of respect for belongings:
The mattress to my sons crib was placed on the floor of our garage and used to stand my husbands keyboard on its side on the floor (see photo).

4x (expensive) Sonos speakers were placed in a box with footballs, fresh from our garden. There was also a fragile glass clock (no wrapping or packaging at all).

The leg was torn off one of our stools.

In our new home, they broke a light fitting (then simply placed it to one side - no note to tell us what had happened).

We were quoted for 3 vans, only 2 vans arrived (they did send for the extra van in a panic towards the end of the day).

To their credit, OneRemovals did send 2x people back to sort things out (1x an employee, 1x was his neighbour). They did sort the garage and repacked the items that had used my baby's clothing. They glued the leg back on our stool.

However, it doesn't look like we've been insured for the damages we've incurred (or the stress!)

"Will highly recommend to anyone"

Will highly recommend to anyone, fantastic from start to finish!

"Help above and beyond"

Thank you very much to all your team who helped my parents move recently. They really did go above and beyond. They packed for them, removed unwanted items and helped them in every aspect that they could. It was a particularly hard and stressful move for them, given their age and the fact that they had been in their house such a long time and were downsizing. Your staff were extremely helpful, sensitive and kind, as well as quick, efficient and professional. I would have no hesitation in recommending One Removal again.

"Couldn't be happier"

Couldn't be happier, my move was stress free and went perfectly!
Thanks again boys,
Best,
Jacquie

"Fantastic service - Home Move to Frankfurt"

Fantastic service! I was really impressed with the professionalism and expertise this company demonstrated. I booked their services to move my 3 bedroom house from Wimbledon, London to Frankfurt, Germany and they did not disappoint! They went above and beyond keeping me updated the whole way through and all my belonging arrived in immaculate condition, which was especially important as most of my furniture are antiques. Thank you very much. I would recommend to anyone who needs to move.

"Super friendly and professional"

Wayne and Ollie from One Removal were amazing! Professional, super friendly and nothing was an issue even though we had a very awkward 1st floor flat (no lift) and lots of heavy boxes and bulky furniture! We will definitely use them for our next move and will recommend to everyone we know!