"Reliable and good product"

Reliable and good product

"Delivery arrived in good time"

Delivery arrived in good time, well within delivery schedule. Doors were well packaged an appear to be in good condition. However, the delivery driver refused to help bringing doors into the house. To get the doors inside I had to negotiate three steps up to the front door and then an immediate right turn into the house. This would have been so much easier with a little help.

"Great product well delivered …"

Great product high quality with good finish protected well for transport
Square and straight!
Gentleman and companion (gorgeous dog) that delivered very helpful and courteous.

"Very professional service"

Very professional service

"Great is a big word "

Great is a big word ! Yes it was as you said , on time 👍🏻,,just received the door frame ( going to check it over now , known many people who used to work at burton

"I was pleased with the rapidity of the…"

I was pleased with the rapidity of the delivery which fitted into my tight time schedule. Delivery guy was friendly too, which always helps!

"Delivery drivers make you get it out of van! Excuse of a customer service team!"

I am appalled with the conduct of the delivery driver and the members of staff i’ve been in contact with at JB Kind.

I am happy with the product but little can be said for the customer service that they provide. Definitely not “excellence” as stated on their website. It’s a shame as the company has nice products but their customer service and delivery clearly lets them down as this is not the only complaint of the same nature that can be found on this site.

I had arranged for my teenage brother who was on school holiday to take delivery of an extremely heavy fire door while I was at work. The delivery driver made him get the door out of the van himself! The driver stated that he could not touch the door as it was kerb side delivery. I received multiple emails and text messages directly from JB kind stating delivering was to the property entrance not kerb side. My brother did his best to get the extremely heavy door out of the van without any assistance, he was then made to cross a road on a bend without being able to see when was safe to cross and with no assistance despite having asked the driver for help.

When making a complaint to JBKind I was called a liar by multiple members of staff. I was hung up on 3 occasions by Jenny and called a liar. I was also called a liar by another member of staff in accounts who refused to give his name at the end of the call.

Despite having agreed that the driver broke standard practice by allowing my brother to remove the item from the van and delivering it himself to the property entrance JBKind are continuing to deny any compensation or even an apology.

"Lovely doors great delivery updates and…"

Lovely doors great delivery updates and lovely delivery man thank you

"Excellent service from start to end the…"

Excellent service from start to end the driver was great

"Easy to order"

Easy to order, was kept well informed by email & text about the delivery. Turned up on the correct date & time. Great service will certainly recommend your company!