"Expensive to say the least, owner is a right wally!"

Expensive to say the least, but I don't mind paying for a good service, counter staff were polite and helpful but when they lost my keys and I tried to resolve by getting more replaced by them at a discount as it was their fault in the first place, the owner more or less told me to get lost! This guy doesn't have a clue how to run a business or treat his customers, what a plonker!

"very reasonable charge no problems"

very reasonable charge. Ordered in afternoon on Wednesday and received keys on Friday. Friendly customer service. Can't fault really.

"I was advised to have keys delivered to …"

I was advised to have keys delivered to another address for security. What good advice. The said keys were delivered next day to my son's house. Great service, great price.

"Spot on"

Absolutely fantastic. 1 day turn around and spare keys cut at a 3rd of the price anywhere available in my native Teesside. All keys work perfectly.

Very professional company. Would recommend

"Excellent service and product"

Excellent service and product, from the time of ordering to delivery everything went smooth. Communication was excellent and the items were shipped out and received the next day. I will definitely recommend this company and use them again myself in the future. Thank you

"They don't respond to emails"

This is my experience of barnsleylockandsafe.

I contacted them with some technical questions before an intended purchase. I got no reply. I contacted them again to ask another question and asked them to let me know if they just didn't want to answer the questions. Again I got no reply.

Do I believe that I would get a reply if I had a problem after a purchase? No I don't, so I purchased elsewhere.

Edited in order to respond to the reply to my review. The first thing that TrustPilot did when you tried to get my review removed was to request copies of the emails I sent and which they validated were correctly sent to sales at barnsleylock.co.uk (at substituted as email addresses not allowed in reviews), the email address being obtained from your webpage at barnsleylock dot co dot uk/contact-us-2-w.asp (dots substituted as links not allowed in reviews).
I waited a week between the first email and the second email and then several days before I submitted the review, so I don't think I expected an urgent reply. The e-mails were simple pre-purchase technical questions about your products.

Edited again to respond to their request for dates of the e-mails to help find the fault. The first email was sent on 16 August 2017 and the second one forwarding the first and adding another question was sent on 22nd August 2017. My rating was 1 Star because I had an "unacceptable experience". As they genuinely seem to want to find out why they didn't reply, I have edited the rating to 3 Star as an "acceptable experience but with some friction".

"Really useful and money-saving advice …"

Really useful and money-saving advice and service from this company. Recommended highly.

"Outstanding Service!"

Just wanted to say thank you for such brilliant service. Not only were your prices very reasonable, but your post purchase communication was excellent and the speed with which you completed and dispatched my order was unbeatable. Needless to say, the keys fitted perfectly as promised. So happy with your service, I've just ordered another key!

Thanks very much. Great job!

"Delivered custom locks very quickly"

Delivered custom locks very quickly - despite the Easter break. They were exactly as specified and just over half the price quoted by a local locksmith. Excellent service.

"CISA Astral Keys"

I ordered a new key using the CISA code. It arrived on time by recorded delivery. The key works perfectly. I would strongly recommend anyone wanting a similar CISA key to use this company since their prices are reasonable and they use genuine CISA blanks.