"Wedding suit"

We ordered suits for my husband and his 3 groomsmen for our wedding. Everything was easy from the ordering/measuring to quick delivery. I have read that people had issues with fit. The only thing that was wrong was 1 suit had sleeves that were too short. It was likely an error in the measurements. The suits looked great and if my husband needs a suit in the future, we will order again.

"If I could give 0 stars, I would."

I purchased a charcoal grey, 3 piece suit from OwnOnly. I was measured at the Tuxedo shop at my local Macy's. OwnOnly proceeded to muck things up and here's how:

I received the suit which was a nice quality but everything except the vest was EXTREMELY too small. In addition to that, the "peak" lapel on the jacket was a lot smaller than advertised on the site. I immediately emailed OwnOnly and informed them on my displeasure and asked how they planned to rectify the situation. They said I would have to pay $300 for a new jacket and pants BUT I ALREADY PAID $550 FOR THE SUIT!

I said that was ridiculous and they said that was the only way since the clothes were too small and couldn't be altered. I asked what kind of guarantee I would have that the "tailor" would get it right the second time and they replied with, "Our tailor is skillful". I said I wanted a refund cause they didn't get hardly anything right the first time and I wasn't about to blindly give away more of my hard earned money. OwnOnly quickly told me that wouldn't be possible because my suit was "made to fit" and nobody else would be able to wear the suit. Here's my problem with that:

1. That's not my problem!
2. You can't make clothes whatever size you want and sell it to customers, then not take refunds because you're under the premise of "made to measure".
3. What about customer service?!

I even told them I would ship back the suit on my own dime (TO CHINA) in exchange for a new one and they refused.

This is the WORST online shopping experience I've ever had. I was recommended by my bank to contact the BBB and I'm currently awaiting a response from the BBB about the issue.

STAY AWAY FROM OWNONLY AT ALL COSTS!!!

"Good Experince buying Six Shirts"

Good experience with their shirts. Bought six so far. Good fit. Timely. I do the extra customization. I might further tweak my size as my preferences have matured and I know better what is possible, I will likely stop buying from the Dept store rack altogether. Can't get rack clothing to fit my shoulders and my waist; if the rack shirt fits my shoulders, the waist is too big. I will try Ownonly suits next; probably their least expensive blue suits.

"Quality excellent, fit horrid."

I ordered one shirt. The fit was so bad I could not wear it. The tailors comments were so off the mark that I knew a remake was a waste of time and money. They insisted on a redo before they would refund. I told them exactly what was wrong with the cut and my comments were ignored.

"I love it"

Ownonly's custom store was very user friendly and I had a great time designing my shits. I also had great communication customer service and they answered all my questions completely. The best part is their free shipping. I got my order two days earlier than I expected and I was really happy about that. The quality of the product exceeded my expectations.

"This Happened"

This was my recent experience with OWNONLY: I ordered two suits from their website in March 2015 and paid via Paypal. THE GOOD: The suits arrived within three weeks and were packaged nicely. THE NOT SO GOOD: (1) The suits fit horribly. Somehow they managed to produce a made-to-measure suit that would not even fit me. (In contrast with off-the-rack suits from [external references] that fit me without alterations). I don't know how they could have designed my suits so poorly; my body dimensions are a very average 44R. Instead, the OWNONLY suit jackets fit like a pillow-case around my waist and the shoulders were so wide that they bunched up and looked foolish. The pants were so tight around the hips and upper thighs that I couldn't even sit down. Were my measurements wrong? No. My fiancee and I followed their videos and painstakingly conducted three sets of measurements to make absolutely sure my order would be right. I even gave them EXTRA measurements to give them a better idea of my physique. (2) I contacted OWNONLY customer service within days of receiving the suits to let them know of the problems. They insisted that I "first" take the suits to a local tailor for alterations, and they promised to reimburse me $79 per suit with proof of receipt. I complied and incurred $190 in alterations. The suits were designed so poorly that my tailor's alterations could not remedy the defects. I produced my receipts and informed OWNONLY of the continuing problem. They REFUSED to reimburse me the $158 they had promised for alterations. They insisted that they would instead remake the suits. Why would I let them remake suits that were so defectively designed, especially after they just induced me spend an extra $190 for no purpose? (4) They disavowed the warranty terms that are written all over their site. First, they failed to reimburse the alterations. Secondly, they insisted on remaking the suits instead of giving me a refund. In contrast, their satisfaction guarantee stated they would refund alterations and that the suits could be returned for a full refund. (5) Their customer service is the worst I have encountered. I had to email their customer service multiple times in attempts to persuade them to honor their express warranties. Instead, they were evasive and uncooperative. They responded as though they had no legal obligation to honor their website guarantees. It was unreal. Fortunately, I have a legal education and I suggested that the transaction would result in litigation. THEN they finally authorized the return and provided me with a returns address in NYC. I sent the suits to them at my own expense and two days ago (4/14/15) I finally received a refund of my purchase price. SUMMARY: My experience with OWNONLY was irritating, time-consuming, and expensive. In case you were keeping track, I still have not been reimbursed the promised $158 for the suit alterations. So, the $190 I spent to alter THEIR suits (plus the shipping costs to return them) was what it cost me to TRY their defective suits under their satisfaction guarantee.

"fast, efficient, helpful and produced a beautiful suit"

OWNONLY made my wedding suit. They were fast, efficient, helpful and produced a beautiful suit that I will wear for years to come. I was very happy with my experience there and got many compliments.
eager to buy a second suit.

"Love them!"

I've had all my alterations performed here over the years. On time and done just the way I like.I recently had a sports jacket and suit custom made. Love them!
Thank you!

"Attractive coat, good value, good service"

I received the Brown Jacquard Winter Blazer about three weeks after ordering, which was impressive considering the Chinese New Year celebrations in February. This was my second blazer from OwnOnly. The fit on the first blazer was very close, and required only minor alterations that OwnOnly promptly reimbursed me for. Had my local tailor not been able to make the alterations, OwnOnly offered to make arrangements for a remake or return. After a few minor adjustments to my measurement profile, which had input from their tailors (sending them pictures helps), this second blazer arrived with a perfect fit. I am very satisfied with the price, quality of construction and fabric, control over customization, and the incredible customer service throughout the process. I would recommend OwnOnly to anyone, particularly if you are as tall as I am and have difficulty finding off-the-rack blazers in your size. With a bit of patience for getting measurements zeroed in (experiences can vary in this regard), the payoff is substantial. You also get some of the extras that OwnOnly throws in, like the fantastic wooden hangers and brushes. I definitely intend to fill my closet with more OwnOnly blazers and suits in the future.