"After having expressed my deepest…"

After having expressed my deepest disappointment I finally received an email (after more than 4 weeks) with an offer of a refund. Again nothing is happening. Question is do you actually have a customer service or are you just an app with "fake" customer service.

Avoid unless you don't care about quality!

"Zipjet used to be great but now it is…"

Zipjet used to be great but now it is Laundrapp I would not recommend using. I have been a customer over the past couple of years and placed an order for pickup, as I normally do before traveling, on Sunday for delivery on Tuesday evening. I waited at home during the pickup window and then it was past the pickup time. After a while, without a call or anything, I received a email and text letting me know their driver was running "severely late" and they canceled my order! I don't recommend using - the prices are through the roof and if they are going to treat customers the way they treated me and are not able to provide a reliable service, then the cost isn't justified.

"Excellent app."

Excellent app.

"Very convenient"

Really pleased each time I used Laundrapp. Door to door service, perfectly ironed. Thank you!

"Completely unreliable"

First time using the app. Booked a pick up got 9am - 10am..... at 11am the driver still hadn't arrived. I joined an online chat with an agent who assured me the driver was 10 minutes away and offered £5 discount. at 11.15am I received a text message saying the pick up was cancelled. So I waited in all morning for nothing and paid £20 upfront?! Terrible, terrible service - AVOID

"Absolute Joke"

Absolute Joke! Do not Use, Awful service. So firstly they arrived 3 hours late for collection. I was understanding due to a major incident that took place in the City last Friday. But then i've booked the 9-5 Special offer which was 2 Piece (Trouser and a Blazer) and 5 shirts for £20. I was then charged £27.50 because the Trouser and Blazer wasn't a matching pair! This wasn't made very clear at the time of booking but then later found out in the FA questions that it had to be a matching pair. This to me sounds an excuse to whack on an extra charge on the order. And then my order was suppose to arrive yesterday, but i had a message saying the attempted delivery failed when i was in all day. I'm still waiting for someone to email me or call me as to what has gone wrong and when i will get my clothes back!

"Very good service"

Very good service. They let you know if they are late/cancelled and give discount if so.

"Great Service"

Great Service. Extremely Efficient and Professional

"Collection and delivery time schedule…"

Collection and delivery time schedule which I'm getting through app are too late. Can it be between 7pm and 09.30 pm please?

"The morning delivery is never on time"

Good service, but the morning delivery is never on time