"Excellent experience"

Excellent communication throughout the process. No hesitation in recommending GBfloors.

"Excellent customer service"

Excellent customer service. They went above and beyond to get the item delivered to me quickly. I would definitely recommend, the communication and service was brilliant!!

"Avoid this company"

Avoid this company.
Not professional, zero organisation, zero communication, zero customer service, my experience was like a joke!

I placed an order for a laminated floor and they failed the delivery, which didn't arrive at my address.
After booking the day from work and the people to do the job, I had to push them to arrange the delivery the next day, otherwise, I had to wait another week.

The second time I had to order 2 items from them (extra boxes of laminated floor and underlayer), it took 2 months only to have their "attention" and place the order (with multiple phone calls and emails which they ignored or didn't reply).
Then again phone calls and emails about when I was supposed to receive the delivery (I have a job I had to organise my week) and the delivery arrived weeks after the payment and they sent me the wrong items.
So I had to spend 3 extra weeks of calls and emails to arrange the return, then I had to push them again (with the same channels) and waited 3-extra weeks to receive the refund).

Please do the math and see how long I had to wait and how much time I wasted with them.

"Great service!"

Ordered from these guys a couple of times and aside from the competitive pricing, their customer service is on point too.

"Overall fantastic"

Fantastic clear communication, organised & clean, timely delivery & most importantly obsessed with my new flooring! Could not be happier with my new wooden flooring for the lounge & kitchen. Overall just great service & would definitely use again - highly recommend! Thank you!

"Excellent service, clear communication, and seamless delivery"

Thank you very much for my Herringbone LVT flooring for my rental property! The quality of the flooring exceeded my expectations, and my tenants are thrilled with the quality, look, and durable finish.

The delivery process was seamless, and the service provided by the delivery team was brilliant. They were not only punctual but also very courteous and professional. They took extra care in handling the flooring and my rental property, ensuring it arrived in
perfect condition.

The communication with GB Floors UK was also excellent. The team was responsive and knowledgeable - I wanted something to look like real wood flooring and last a long time as I am renting the property out.

Overall, I highly recommend GB Floors UK for their top-notch LVT flooring and exceptional customer service. I look forward to doing business with them again in the future. Thank you for making this experience so positive!

"Amazing service and delivered on time"

The team were lovely over the phone and knowledgable about their products especially when I had a few questions to ask. I ordered carpets for three rooms which were awkward sizes but they helped me fulfil my order correctly. They delivered on time and I will definitely buy from them again.

"Avoid if your holiday time is precious to you."

I ordered my carpet and selected the delivery date I wanted, yet the carpet never arrived and I received no contact that day, to give me the heads up.

I called the company that evening and they said it wasn't due to arrive into their depo till the following day. I was then told it can be delivered later in the week.

I agreed a delivery day and again it never arrived. I called them in the evening and they said they would enquire. I never received the call back, so I called up and spoke to his colleague who said he hadn't phoned them to find out why.

His colleague called them and they gave me an excuse why it hadn't been delivered today. He promised to call me back in 15 minutes as he was organising the deliveries for the following day.

Having taken two holidays off work, I explained I can't take any more so I will need a 1 hour time slot so I can make it home.

The evening went by and I never received a call back again, until I got a call the following day from a delivery driver outlining he would be there in 30 minutes, when I had explained I needed longer to make it out of work.

I lost two days of holiday leave and lost my slot for two weeks to have my carpet fitted as they didn't stick to the delivery date.

They refused to give me any form of compensation for wasting my time. There customer service is poor at best.

"Amazing customer service"

Amazing customer service , thank you for your honest advice and recommendation .
Extremely happy with my wooden flooring .

"Where are you based please for…"

Where are you based please for collection? Thanks