"Very helpful customer service agent"

Very helpful customer service agent. In- depth knowledge on Minicab insurance. Someone hit me from behind on traffic light, Freeway dealt with it professionally.

"I was very pleased with the help I…"

I was very pleased with the help I received from Megan when dealing with my query. Very professional and friendly 👍

"Competitive quote "

Been with Freeway for a few years always match any cheaper quote for me if the same

"Been with freeways 8 years and they are…"

Been with freeways 8 years and they are really good comparing prices and very helpful call centre based in uk

"Freeway one of the best insurance"

Freeway one of the best insurance

"I did not the true value of my car what…"

I did not the true value of my car what it was worth , the broker took under writers side rather than mine . They protected under writers interest rather then mine.

"Good customer service match and…"

Good customer service match and reduced price based on other insurance setup call when I want.
I'm with them last 9 years

"Wasting your time"

Made a quote online and didn’t receive a price but received a reference number. Used that to chat with them on whatsapp as you cannot call them. They said they cannot offer me insurance as I don’t meet criteria. Need to have 7 years of residence and 5 years of driving license. I do have these. On their website I cannot select 7 years of residency as they have option for between 5-9 years and 7 fits in this criteria. Their reply:
Them:
I have just checked now with our underwriters, unfortunately we aren't able to offer a taxi Quote this year due to you needed to have held your UK license for at least 7 years, as you have been a resident in the for 5 it woudnt have been possible
Me:
The options on your website doesn’t allow me to choose exactly 7 years of residence. You have instead the option between 5-9 years wich suits me and I choose this one
Them:
I have just checked now
we are still unable to offer a quote am sorry
Me:
The reason being?
Them:
you don't meet the criteria
Me:
Wich criteria I don’t meet ?
Them:
needing to be a resident in the UK
am sorry for any inconvenience
Me:
Wich I am for 7 years
I have just confirmed
Them:
yeah, i have checked with that, we cant offer a quote.
thanks for trying us today
Me:
This chat will go on trustpilot. Thanks for nothing and have a wonderful day

"The person I spoke to was really…"

The person I spoke to was really helpful.
Great customer service.would recommend to friends and relatives.

"Freeway is a fantastic company to use…"

Freeway is a fantastic company to use for taxi insurance. Great staff and prices to boot